New to the Community? Start here.
How long does it take to resolve a technical issue on a cable box.
In my case, 3 weeks......yes, 3 weeks, with no resolution.
Frozen screen, no on demand, missed shows, hours on the phone with technicians that can't even see what the problem is.
Oh yeah, and a technician sent to my house, with, again, no resolution.
Moving on from Comcast.
I've escalated the issue to the regional management team to take a look.
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
Find everything you need to know about setting up your wireless gateway.
Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.