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Cable TV reception

Posted by
Visitor
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Message 1 of 11
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I cannot seem to get the reception problem on my Cable TV fixed.  The signal breaks up and I will lose picture and sound.  the picture will freeze for 5 to 10 seconds at a time.  I miss have of a program.  I have called Comcast support at least 7 times in the past 4 months.  They just send a signal and nothing changes.  What else could it be?  It's not the TV, could the cable box be going bad?

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Message 2 of 11
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I have the same problem. The picture and sound went out  yesterday afternoow.  I have tried everything possible to get it to work.  I know that it is the cable box and I am going to have to stand in a long line to get a new one.    Very frustrating.

Posted by
Bronze Problem Solver

Message 3 of 11
1,083 Views

It could be anything in the signal path (including cables/splitters/box).  Try to isolate by removing as much as possible, and/or swapping things around.  If nothing resolves the problem you are basically left with replacing the box or getting a service call..

Posted by
Regular Visitor
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Message 4 of 11
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For several weeks I've had poor tv reception, mainly the picture freezes up then the screen goes blank.  This was happening every five minutes.  I pushed the reset button on the modem, and so far I haven't had the problem.  Hope this helps. 

Posted by
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Message 5 of 11
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I have been having problems as well. I have replace the cable box and the problem came back several days later. At this point, I have a tech coming in a few days, hoping to find the root of the problem. Try replacing the cablebox. If still having problems after getting a new cablebox, I suggest getting a tech to come over and see if the tech can pinpoint the problem.

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Message 6 of 11
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Same problem too....It' seems like everyone you talk to has this same problem. Wish they would just admit it and try working on it!
Posted by
Official Employee

Message 7 of 11
993 Views

Pixelation and signal break up issues are almost always related to signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. 

 

Please contact us at 1-800-COMCAST to start the troubleshooting process. We may need to schedule a technician to check and adjust the signal levels at your home. Thanks for your patience.




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Posted by
Visitor
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Message 8 of 11
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I called on Friday and they were able to fix the problem.  Thank you.

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Message 9 of 11
975 Views

I have also had pixelation problems. Strangely it seems to start daily between 4 and 5 in the afternoon, occasionally a tad earlier. Have not had a tech out yet (have no confidence based on past calls) and I'm waiting to be able to take a full day off work before calling.

 

1gr9aunt: I'm wondering how they fixed your problem

Posted by
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Message 10 of 11
967 Views

I went onto the  Comcast website and went to online chat.  It took about 1/2 an hour. It ended up that my cable box needed to be reactivated.  I hope this helps.

Posted by
Cable Expert

Message 11 of 11
354 Views