Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Blinking green light on DTA

New Poster

Blinking green light on DTA

I can not get a Signal from my DTAI box, the green light just blinks on and off. I unplugged it for a day and still nothing. Did the box go up or stop working? Everything else in the house is working just not that box. Do I need to bring that one in for a new one? Can you help?
Bronze Problem Solver

Re: Blinking green light on DTA

It could be a bad DTA, or maybe just a lousy signal to the DTA.  Try going on-line and doing a self activation, if that doesn't do anything, try swapping it with another box (if you have one), Then it's off to Comcast to get a replacement..

Gold Problem Solver

Re: Blinking green light on DTA

If swapping out the DTA doesn't help, check all connectors and look for damaged coax cable. If you can't find the problem, have Comcast send a tech out to identify the cause and correct it.

If the tech finds the cause to be bad coax, splitters, or connections in your home you'll probably have to pay for the visit unless you have their Service Protection Plan (about $4/mo). If the trouble is due to a faulty Comcast box inside or anything outside, you shouldn't be charged.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 0 kudos
  • 3 in conversation