Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now



Back to Top

3D on Samsung TV

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,749
Message 1 of 4 (262 Views)

Re: 3D on Samsung TV

Posted by
Problem Solver

Member Since: ‎09-20-2011
Posts: 1,561
Message 2 of 4 (3,234 Views)

Re: 3D on Samsung TV

You DCT3416R cable box is not compatible with 3D TV your cable box needs to be swapped out for a compatible box. Once you have the correct box we will add the proper codes on your account and you will be able to view your 3D content. 

Thank You
Posted by
Gold Problem Solver

Member Since: ‎12-03-2007
Posts: 11,834
Message 3 of 4 (3,264 Views)
Posted by
  • Congrats on Posting your first topic!

Member Since: ‎09-22-2009
Posts: 1
Message 4 of 4 (3,291 Views)

3D on Samsung TV

I am also having an issue with split screen in 3D.  When I go to select the top bottom for the 3D on the TV menu that option is grayed out thus I am stuck with the split screen.  Has anyone expierenced this with Samsung?  I have talked to Comcast and they have entered all the appropriate codes and I have the correct Cable box and HDMI cables.