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As of 10/27/15 we will no longer use the "We Can Help" email address (we are in the process of removing old references in the forums to avoid confusion).  We have a number of ways for you to receive help and get answers to your questions, including:    ​Post a question in the   Billing   or   Customer Service   sections within these Help & Support Forums where our Digital Care team is actively engaged Tweet  @ ComcastCares or send us a message on Facebook Contact us through our Live Chat Download the   My Account App   today for access to troubleshooting, payments and more. Use the My Account app to schedule a time for us to call you about any TV or Internet issues you are having by tapping on the settings icon (top left corner), then "Contact Us," then "Talk to an agent." You can choose from a number of available 15-minute time slots to get a call back from one our agents C​all us at   1-800-XFINITY Our #1 priority is improving your customer experience. Learn more about what we’re doing at xfinity.com/experience
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