ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?
How do I see if I am eligible for seasonal billing? If I am eligible, how do I set it up?
The seasonal suspend option is available as an alternative to either disconnecting your service, or paying full price when you will be away for an extended period of time and you can enroll yourself here: https://www.comcastseasonal.com/
Customers can save money on:
Installation charges by suspending service instead of physically disconnecting
Monthly rates by reducing their services to the suspension rates while away
Customers are not required to disconnect their account
Keep Comcast equipment in the home
Restore services without a technician visit
Maintain enrollment in auto-pay
**Note**: Payments for seasonal services will still be withdrawn
The seasonal suspend is for a minimum of 90 days, and a maximum of 9 months, and you can put your account into seasonal status once every calendar year.
The account must be current
The customer may only go into seasonal suspend once every 10 months
The 10 months is calculated from the date seasonal suspend starts
Example: If the customer placed service on seasonal suspend on October 1, 2016 they would become eligible for seasonal suspend on August 1, 2017
The customer must be away from their service address for 90 to 270 days
The customer must have a bill-to address to provide
This will ensure they receive their monthly statement
The customer must be aware that all services will be put into seasonal suspend
This excludes XFINITY Home or services included within a bulk agreement
Guidelines Customers enrolling in seasonal suspension:
Must return associated equipment if any services are being disconnected prior to ordering Seasonal Suspend
Should leave all equipment plugged in to ensure equipment works properly upon return
Must provide a return date
Will not break their contract if under a Minimum Term Agreement (MTA)
Pricing will vary by region.
Customers cannot upgrade or downgrade service while on a seasonal suspension
Upgrades or downgrades must be made either before a customer enrolls in seasonal suspension or after the hold has been removed from the account