Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,518,103

members

18

online now

1,718,883

discussions

Back to Top

xfinity letter - upgrade modem

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎03-20-2013
Posts: 2
Message 1 of 5 (5,130 Views)

xfinity letter - upgrade modem

Received letter from xfinity about Important Service Announcement regarding upgrade modem with instructions to go to www.comcast.com/deviceupgrade. Suggested link is not working.

Request proper method for accessing upgrade link for requesting new modem.

bobdeane 

4 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,627
Message 2 of 5 (5,058 Views)

Re: xfinity letter - upgrade modem

I just tried your link, I am not a Comcast employee, but it worked for me.

Here is the address that came up for me.

http://www.comcast.com/deviceupgrade/?SCRedirect=true

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎03-20-2013
Posts: 2
Message 3 of 5 (5,041 Views)

Re: xfinity letter - upgrade modem

Thanks commanguy for the added info after "upgrade". It worked very well, so I submitted info for modem upgrade. bobdeane

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,627
Message 4 of 5 (5,032 Views)

Re: xfinity letter - upgrade modem

Your welcome.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-29-2014
Posts: 1
Message 5 of 5 (1,316 Views)

Re: xfinity letter - upgrade modem

Received letter from xfinity about Important Service Announcement regarding upgrade modem with instructions to go to www.comcast.com/deviceupgrade. Suggested link is not working.

Request proper method for accessing upgrade link for requesting new modem.

bobdeane