Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,692

members

12

online now

1,887,761

discussions

Back to Top

xfinity letter - upgrade modem

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 5
5,320 Views

Received letter from xfinity about Important Service Announcement regarding upgrade modem with instructions to go to www.comcast.com/deviceupgrade. Suggested link is not working.

Request proper method for accessing upgrade link for requesting new modem.

bobdeane 

4 REPLIES
Posted by
Silver Problem Solver

Message 2 of 5
5,248 Views

I just tried your link, I am not a Comcast employee, but it worked for me.

Here is the address that came up for me.

http://www.comcast.com/deviceupgrade/?SCRedirect=true

 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 5
5,231 Views

Thanks commanguy for the added info after "upgrade". It worked very well, so I submitted info for modem upgrade. bobdeane

Posted by
Silver Problem Solver

Message 4 of 5
5,222 Views
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 5
1,506 Views

Received letter from xfinity about Important Service Announcement regarding upgrade modem with instructions to go to www.comcast.com/deviceupgrade. Suggested link is not working.

Request proper method for accessing upgrade link for requesting new modem.

bobdeane