Why can't I log into xfinity wifi when I click on I am an xfinity customer and put in userid and password I get:This occurs on all xfinity wifi connections I try on my phone when away from home. Samsung Galaxy S5
Same issue. All was working fine and then after being at school and conneting to the non-xfinity net work, after leaving the campus the xfifnity connection asked for the my user name and password and has failed to connect ever since. I've entered the user/pass a dozen times and it gives the same mesaage that you posted with or without uisng the xfinity app.
I get it when there are more than 20 devices being used on the account. On my old phone I used dolphin browser to log into the hotspot (chrome wouldn't work) and if needed I could remove a device so I could connect but this captive.portal.login app gives a "sorry, a network error has occurred.." instead of the option to remove a device.
I googled the xfinity hotspot login page in chrome and was able to force a chrome login but it was not easy. The captive.portal doesn't like to share..