Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,746,944

members

68

online now

1,905,530

discussions

Back to Top

why do I get "sorry network issue occured"

New Poster

why do I get "sorry network issue occured"

Why can't I log into xfinity wifi when I click on I am an xfinity customer and put in userid and password I get:This occurs on all xfinity wifi connections I try on my phone when away from home.  Samsung Galaxy S5

New Poster

Re: why do I get "sorry network issue occured"

Hello. I keep getting the same error. Sorry, a network issue occurred when I try to connect to my XFINITY wifi hotspot. Any idea how to connect or work around it
IMG_6561.PNG
Visitor

Re: why do I get "sorry network issue occured"

I'm experiencing the same issue today. Called Comcast...Went through 2 levels of support with no resolution.
Visitor

Re: why do I get "sorry network issue occured"

Im getting the same error as well. Support could not fix. Very frustrating.
New Poster

Re: why do I get "sorry network issue occured"

Same here!!!!! This is crazy!!! Does anyone know what's going on?
Visitor

Re: why do I get "sorry network issue occured"

The issue appears to be fixed now. Was able to log in normally this morning.
New Poster

Re: why do I get "sorry network issue occured"

Help! I'm getting the same issue, how was it solved?
New Poster

Re: why do I get "sorry network issue occured"

Same issue. All was working fine and then after being at school and conneting to the non-xfinity net work, after leaving the campus the xfifnity connection asked for the my user name and password and has failed to connect ever since. I've entered the user/pass a dozen times and it gives the same mesaage that you posted with or without uisng the xfinity app.

 

Phone: BLU R1 HD 

 

 

Is anyone at Xfinity monitoring ?!

Frequent Visitor

Re: why do I get "sorry network issue occured"

I get it when there are more than 20 devices being used on the account. On my old phone I used dolphin browser to log into the hotspot (chrome wouldn't work) and if needed I could remove a device so I could connect but this captive.portal.login app gives a "sorry, a network error has occurred.." instead of the option to remove a device.

I googled the xfinity hotspot login page in chrome and was able to force a chrome login but it was not easy. The captive.portal doesn't like to share..

New Poster

Re: why do I get "sorry network issue occured"

how did you force the login

New Poster

Re: why do I get "sorry network issue occured"

I have the same issue, when I type everything and click sign in, it says: "Sorry, a network issue occurred". I NEED HELP.