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why do I get "sorry network issue occured"

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Visitor
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Message 1 of 11
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Why can't I log into xfinity wifi when I click on I am an xfinity customer and put in userid and password I get:This occurs on all xfinity wifi connections I try on my phone when away from home.  Samsung Galaxy S5

10 REPLIES
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Message 2 of 11
8,759 Views
Hello. I keep getting the same error. Sorry, a network issue occurred when I try to connect to my XFINITY wifi hotspot. Any idea how to connect or work around it
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Posted by
Visitor
Message 3 of 11
8,750 Views
I'm experiencing the same issue today. Called Comcast...Went through 2 levels of support with no resolution.
Posted by
Visitor
Message 4 of 11
8,559 Views
Im getting the same error as well. Support could not fix. Very frustrating.
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Visitor
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Message 5 of 11
8,546 Views
Same here!!!!! This is crazy!!! Does anyone know what's going on?
Posted by
Visitor
Message 6 of 11
8,504 Views
The issue appears to be fixed now. Was able to log in normally this morning.
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Visitor
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Message 7 of 11
7,657 Views
Help! I'm getting the same issue, how was it solved?
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Message 8 of 11
7,268 Views

Same issue. All was working fine and then after being at school and conneting to the non-xfinity net work, after leaving the campus the xfifnity connection asked for the my user name and password and has failed to connect ever since. I've entered the user/pass a dozen times and it gives the same mesaage that you posted with or without uisng the xfinity app.

 

Phone: BLU R1 HD 

 

 

Is anyone at Xfinity monitoring ?!

Posted by
Frequent Visitor

Message 9 of 11
4,947 Views
I get it when there are more than 20 devices being used on the account. On my old phone I used dolphin browser to log into the hotspot (chrome wouldn't work) and if needed I could remove a device so I could connect but this captive.portal.login app gives a "sorry, a network error has occurred.." instead of the option to remove a device.

I googled the xfinity hotspot login page in chrome and was able to force a chrome login but it was not easy. The captive.portal doesn't like to share..

Posted by
Visitor
Message 10 of 11
4,190 Views

how did you force the login

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Message 11 of 11
558 Views
I have the same issue, when I type everything and click sign in, it says: "Sorry, a network issue occurred". I NEED HELP.