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videos

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎05-27-2010
Posts: 1
Message 1 of 6 (1,101 Views)

videos

Do you not realize that your site frequently doesn't work? I will click on a video to watch it and it won't play, it will just move from video to video not playing any of them. It will work for a week or so, then the weekend comes and the switching from video to video will start, not allowing any of them to play. Do you have anyone checking that the site has been set up correctly? Obviously someone is making a mistake. This has been happening for a year now. Annoying.

5 REPLIES
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Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,910
Message 2 of 6 (1,057 Views)

Re: videos


gloriaboland wrote:

Do you not realize that your site frequently doesn't work? I will click on a video to watch it and it won't play, it will just move from video to video not playing any of them. It will work for a week or so, then the weekend comes and the switching from video to video will start, not allowing any of them to play. Do you have anyone checking that the site has been set up correctly? Obviously someone is making a mistake. This has been happening for a year now. Annoying.


Delete your cookies, cache, and history and then try watching one of those videos again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Posted by
Frequent Visitor

Member Since: ‎08-09-2008
Posts: 15
Message 3 of 6 (1,031 Views)

Re: videos

None of the movies on Xfinity.com will play with the Safari browser on my Mac, but they will play with the Firefox browser.  Does anyone have any idea why?  I have emptied cookies, cache, history, etc.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,910
Message 4 of 6 (1,005 Views)

Re: videos


sperson wrote:

None of the movies on Xfinity.com will play with the Safari browser on my Mac, but they will play with the Firefox browser.  Does anyone have any idea why?  I have emptied cookies, cache, history, etc.


Try uninstalling Safari from your computer and then install it again and see if videos work.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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I am an Offical Comcast Employee.
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Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-17-2007
Posts: 1
Message 5 of 6 (992 Views)

Re: videos

How do you delete cookies & history

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,910
Message 6 of 6 (986 Views)

Re: videos


MisterTee1 wrote:

How do you delete cookies & history


For IE9 users, please go here to learn how to delete your cookies, cache, and history:

 

http://windows.microsoft.com/en-US/windows7/How-to-manage-cookies-in-Internet-Explorer-9

 

If you are using a different browser, please let me know.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon