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videos wont play on the X1 home page

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Message 1 of 4
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The videos wont play on the X1 home page. How can this be fixed?

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Message 2 of 4
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dave6803 wrote:

The videos wont play on the X1 home page. How can this be fixed?


Need more background.....  do you have audio but no video?   Any error messages being shown when trying to play the videos?




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Posted by
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Message 3 of 4
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i have sound but no video

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Message 4 of 4
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Solution

dave6803 wrote:

i have sound but no video


Depending on the browser you are using, go into your settings or extensions and turn OFF and AdBlocking or PopUp Blocking.  Close the browser and then reopen the browser and see if the issue has been remedied.




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