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videos wont play on the X1 home page

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New Poster

videos wont play on the X1 home page

The videos wont play on the X1 home page. How can this be fixed?

Accepted Solution

Re: videos wont play on the X1 home page


dave6803 wrote:

i have sound but no video


Depending on the browser you are using, go into your settings or extensions and turn OFF and AdBlocking or PopUp Blocking.  Close the browser and then reopen the browser and see if the issue has been remedied.

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Service Expert

Re: videos wont play on the X1 home page


dave6803 wrote:

The videos wont play on the X1 home page. How can this be fixed?


Need more background.....  do you have audio but no video?   Any error messages being shown when trying to play the videos?




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New Poster

Re: videos wont play on the X1 home page

i have sound but no video

Service Expert

Re: videos wont play on the X1 home page


dave6803 wrote:

i have sound but no video


Depending on the browser you are using, go into your settings or extensions and turn OFF and AdBlocking or PopUp Blocking.  Close the browser and then reopen the browser and see if the issue has been remedied.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon