Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,464,869

members

37

online now

1,689,765

discussions

tool bar

SOLVED
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎07-21-2009
Posts: 2
Message 1 of 5 (1,177 Views)

tool bar

I was asked if I wanted to download the new xfinity tool bar.  It asked if I had windows 7 (yes)

Now I cannot get on to my home page for comcast.

4 REPLIES
Posted by
Valued Contributor

Member Since: ‎06-05-2007
Posts: 275
Message 2 of 5 (1,259 Views)

Re: tool bar

I do not recommend installing the Comcast tool bar or any tool bar for that fact.  They very often end up causing more issues then they solve. Most tool bars aren't necessary. The Comcast toolbar has the exact links you can get to using the Comcast homepage. I had the tool bar and after much hassle and headaches I uninstalled it and all the issues I was having disappeared.  A third tier Comcast technician told me the same thing I am telling you. Do not install any toolbar they aren't worth it.  Also, another thing to consider is very often toolbars are loaded with spyware or are used to track your activities for marketing purposes thus you increase the spam you get.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎07-21-2009
Posts: 2
Message 3 of 5 (1,161 Views)

Re: tool bar

thanks for the info.  I used easy solve.  Kathleen was very helpful she got me to clean the cookies so I am now able to see my home page.'

 

thanks for all the help

Highlighted
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,132
Message 4 of 5 (1,144 Views)

Re: tool bar

 

FYI, Despite the name Easy Solve doesn't solve anything. It's a glorified cache cleaner, which can be done using the cleaning capability of your browser.

 

 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎04-26-2009
Posts: 1
Message 5 of 5 (420 Views)

Re: tool bar

 

I see that you have a post that says "Solved! Go to Solution!" Where would that be? The part about don't use any tool bars or the one that says nothing is fixed or the one that says what color you will see an actual Comcast employee's name in?

 

Not one of these or any others are a solution. This is full of it. There IS NO solution that I see here. One day mine was here and the next it was GONE! I want it back. Mainly because of the site verification it offers.