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"We are having trouble connecting to My Account"

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"We are having trouble connecting to My Account"

For months, I have been unable to pay via the link in the monthly email. For the last SEVEN MONTHS, I have continued to get this "We are having trouble connecting to My Account" message, with a second line directing me to a Quick Pay page. This second page allows me to pay, but each time I have to reenter my card information, which I am not really comfortable with, but I have no other recourse. I have to pay online because I am disabled and cannot leave my apartment.

 

If I have no trouble logging in directly to the Xfinity website, why can't I access the My Account page?