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"Uh-oh, you're not signed in" . . . THANKS, Captain Obvious!

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Message 1 of 5
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I'd like to offer some feedback:  I really dislike the way that the log-in reminder on the xfinity.comcast.net main page is phrased:  "Uh-oh, you're not signed in."  I'm guessing that this is meant to be sort of casual and friendly, but it comes across as slightly chiding (uh-oh = you've done something wrong!) as well as an observation that really doesn't need to be made.  (Of COURSE I'm not logged in yet . . . that's why I'm on the MAIN PAGE. To LOG IN.) 

 

I don't know who thought this would be a good customer experience, but it is not.  Instead of adopting the tone of a slightly superior Captain Obvious, why not just simply invite me to log into my account?  I'd rather see a simple "Please log into your account here" than "Uh-oh, you're not signed in."

 

Thanks.

4 REPLIES
Posted by
Service Expert

Message 2 of 5
1,883 Views

hansonca96 wrote:

 

 

  Instead of adopting the tone of a slightly superior Captain Obvious Obnoxious

 

Thanks.



That's what I think of it.




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Posted by
Regular Visitor
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Message 3 of 5
1,762 Views

Here are some equivalents:

 

  • Stepping to the ticket booth at a movie theater, cash in hand, and being told:  "You can't come in without a ticket!"
  • Calling the bank to check on my balance and having the recorded message say "We cannot give you any information because you are not an authorized customer.  To prove that you are an authorized customer, please enter your account number now."
  • Going out to dinner:  "Hi, my name is Kyle, I'll be your server tonight . . . if you've got money to pay, of course."

 

It's just silly for Comcast to begin its interaction with online customers with "Uh-oh, you're not logged in" rather than something along the lines of "Welcome! To access all the wonderful features of our website, please log in here."  Giving customers the "uh-oh" response makes sense if we've tried to access something we have to log in to access.  But to chide us before we've made a mistake?  It makes me think that whoever is approving the content on Comcast's website has a lot to learn about customer relations.

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Message 4 of 5
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Please remove this condescending prompt from your home page.  I don't need to be reminded every time I go to the xfinity home page:  "Uh-oh, you're not signed in."

 

Spare us please.

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Posted by
Frequent Visitor

Message 5 of 5
1,676 Views

Why this extra step? .. The  original 'start' page was uncluttered and sufficiently organized without this extra 'junk' being added to it.