Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,514,081

members

43

online now

1,714,762

discussions

Back to Top

"Uh-oh, you're not signed in" . . . THANKS, Captain Obvious!

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎09-13-2007
Posts: 2
Message 1 of 5 (1,705 Views)

"Uh-oh, you're not signed in" . . . THANKS, Captain Obvious!

I'd like to offer some feedback:  I really dislike the way that the log-in reminder on the xfinity.comcast.net main page is phrased:  "Uh-oh, you're not signed in."  I'm guessing that this is meant to be sort of casual and friendly, but it comes across as slightly chiding (uh-oh = you've done something wrong!) as well as an observation that really doesn't need to be made.  (Of COURSE I'm not logged in yet . . . that's why I'm on the MAIN PAGE. To LOG IN.) 

 

I don't know who thought this would be a good customer experience, but it is not.  Instead of adopting the tone of a slightly superior Captain Obvious, why not just simply invite me to log into my account?  I'd rather see a simple "Please log into your account here" than "Uh-oh, you're not signed in."

 

Thanks.

4 REPLIES
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,299
Message 2 of 5 (1,698 Views)

Re: "Uh-oh, you're not signed in" . . . THANKS, Captain Obvious!


hansonca96 wrote:

 

 

  Instead of adopting the tone of a slightly superior Captain Obvious Obnoxious

 

Thanks.



That's what I think of it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎09-13-2007
Posts: 2
Message 3 of 5 (1,577 Views)

Re: "Uh-oh, you're not signed in" . . . THANKS, Captain Obvious!

Here are some equivalents:

 

  • Stepping to the ticket booth at a movie theater, cash in hand, and being told:  "You can't come in without a ticket!"
  • Calling the bank to check on my balance and having the recorded message say "We cannot give you any information because you are not an authorized customer.  To prove that you are an authorized customer, please enter your account number now."
  • Going out to dinner:  "Hi, my name is Kyle, I'll be your server tonight . . . if you've got money to pay, of course."

 

It's just silly for Comcast to begin its interaction with online customers with "Uh-oh, you're not logged in" rather than something along the lines of "Welcome! To access all the wonderful features of our website, please log in here."  Giving customers the "uh-oh" response makes sense if we've tried to access something we have to log in to access.  But to chide us before we've made a mistake?  It makes me think that whoever is approving the content on Comcast's website has a lot to learn about customer relations.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-08-2012
Posts: 1
Message 4 of 5 (1,502 Views)

Uh-oh, you're not signed in.

Please remove this condescending prompt from your home page.  I don't need to be reminded every time I go to the xfinity home page:  "Uh-oh, you're not signed in."

 

Spare us please.

Highlighted
Posted by
Frequent Visitor

Member Since: ‎08-31-2008
Posts: 11
Message 5 of 5 (1,491 Views)

Re: Uh-oh, you're not signed in.

Why this extra step? .. The  original 'start' page was uncluttered and sufficiently organized without this extra 'junk' being added to it.