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"A communication error has occurred" when trying to access billing

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Visitor
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Message 1 of 4
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Whenever I log into my account and try to access the billing section, I receive the following error: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

This occurs on all browsers and multiple devices. I've tried to empty my cache and clear cookies and nothing has helped. I've also called Comcast about this multiple times and no one has been able to assist. Anyone have any solutions?
3 REPLIES
Posted by
Visitor
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Message 2 of 4
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I've had this same problem for two days. I tried several browers even downloaded the app same thing. when you use the chat option 

they say they dont have any errors reported. Well it says in the error its been reported each time. I think it's time to kick the cable company to the curb.

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Message 3 of 4
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It's happening to me RIGHT NOW too and I'm soooo frustrated.  Tried clearing my cache and cookies, logging into both Chrome and Safari and nothing helps...same stupid message.  Anyone have a solution?

Posted by
Official Employee

Message 4 of 4
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Hi all, apologies for your experiences when trying to access billing. If you are still experiencing this issue please send me a private message with the username/email address you are using to log in to your account.

 

Thank you




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