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"A communication error has occurred" when trying to access billing

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Message 1 of 10
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Whenever I log into my account and try to access the billing section, I receive the following error: "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

This occurs on all browsers and multiple devices. I've tried to empty my cache and clear cookies and nothing has helped. I've also called Comcast about this multiple times and no one has been able to assist. Anyone have any solutions?
9 REPLIES
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Message 2 of 10
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I've had this same problem for two days. I tried several browers even downloaded the app same thing. when you use the chat option 

they say they dont have any errors reported. Well it says in the error its been reported each time. I think it's time to kick the cable company to the curb.

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Message 3 of 10
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It's happening to me RIGHT NOW too and I'm soooo frustrated.  Tried clearing my cache and cookies, logging into both Chrome and Safari and nothing helps...same stupid message.  Anyone have a solution?

Posted by
Official Employee

Message 4 of 10
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Hi all, apologies for your experiences when trying to access billing. If you are still experiencing this issue please send me a private message with the username/email address you are using to log in to your account.

 

Thank you




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Message 5 of 10
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I also am getting the same error message.  It will not allow me to send a private message either.

Posted by
Official Employee

Message 6 of 10
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Hi LTcmom97, I have responded to your private message.

 

Thank you




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Message 7 of 10
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Message 8 of 10
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Hello, ComcastPhill. I also have the exact same problem and cannot send any private messages. No one on the phone from your company seems to be able to do anything about it either. What are other ways to contact you?

Posted by
Official Employee

Message 9 of 10
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Hi Whatever000, I have responded to your private message.

 

Thank you




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Posted by
Official Employee

Message 10 of 10
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Hi Jenismo, thank you for reaching out and I can assist with your "communication error"  you are receiving when logging in.  Can you please send me a private message with your account information (Name on account, address on account account number, username./email address you are using to sign into your account).

 

Thank you,

 

You can click on my name (ComcastPhill) and click on “Private Message Me”. 

At the top of each Forum page you will see a small envelope 

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.




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I am an Official Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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