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no access to Windows

Posted by
Visitor
Member Since: ‎10-30-2006
Posts: 3
Message 1 of 7 (889 Views)

no access to Windows

I no longer have access to Windows while using Comcast.  I do reports and need access to the internet and e-mail while working.  I have to hit the "Windows" icon on my keyboard if I want to use windows.

6 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 2 of 7 (886 Views)

Re: no access to Windows

that is not possible, windows is your operating system and without it you cannot use your computer.   You cannot as you put it use comcast?  what does that mean? 

 

Please provide a more detailed description of your problem. 

Posted by
Visitor
Member Since: ‎10-30-2006
Posts: 3
Message 3 of 7 (884 Views)

Re: no access to Windows

When I go to Comcast, my screen has the regualr Comcast homepage with all the ads and menu options regarding email but there are no icons in site.  I can't exit as there is no X, no tabs.  the only way out is to push the Windows icon on my keyboard.  I also use Google Chrome every now and then and that works just fine.

 

 

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 4 of 7 (880 Views)

Re: no access to Windows

what you are saying is that when you use internet explorer you can't get back to your desktop to access your windows icons.   In the top right hand corner you should see a _ a double box and a red x.  the line minimizes your browser to the taskbar, the double box maximizes it which is what you are seeing, the red x will close the current tab if you are using tabs in IE.  So for you press the line and wala your desktop is back.  

Posted by
Visitor
Member Since: ‎10-30-2006
Posts: 3
Message 5 of 7 (875 Views)

Re: no access to Windows

I'm not stupid.  I now how to minimze and maximize a page.  there is no red x in the right upper hand corner, no little line to minimze or maximize.  Even when I hit escape, it doesn't work.  Only when I hit windows icon on my keyboard can I get out of Comcast.  I'll do a system restore.  If I can't resolve it, i'll be in touch

Posted by
Security Expert

Member Since: ‎10-07-2003
Posts: 20,976
Message 6 of 7 (866 Views)

Re: no access to Windows

It sounds like you have set up IE as full screen, Try pressing F11 and see if it gives you back your icons.

TANSTAAFL!!








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Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,299
Message 7 of 7 (854 Views)

Re: no access to Windows

If you do have IE set as full screen that is a browser issue. It has nothing to do with Comcast.

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program