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news video playback

Posted by
Visitor
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Member Since: ‎02-18-2013
Posts: 1
Message 2 of 5 (862 Views)

news video playback

When I go to Comcast videos the slide bar jumps up and down and the headings for each video changes simultaneously. I cannot choose a video to view.

 

What's the fix? I'v tried rebooting - shutting down - backing out ot the page and going back in. Ecerything has been working ok for 12 years (as far a this problem goes) and for the last few days it has been nuts. A few days ago I couldn't get into the server for some hours. Is this related?

 

 

4 REPLIES
Posted by
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Member Since: ‎02-18-2013
Posts: 3
Message 1 of 5 (870 Views)

Comcast Videos Don't Play

What's up with clicking on a video and then the entire list just starts scrolling and not playing!?!

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,628
Message 3 of 5 (846 Views)

Re: news video playback

Sometimes clearing your web browser's cache clears up problems like this. A old file in the cache can cause the site to not function properly. It could also have prevented loading a site when trying to connect.

 

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 4 of 5 (842 Views)

Re: news video playback

Hi all,

 

Your browser may have exceeded its cookie limit. Please delete your cookies and then try watching a video again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Posted by
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  • Thank you contributor for your first reply to the community!
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Member Since: ‎06-23-2004
Posts: 3
Message 5 of 5 (425 Views)

Re: news video playback

Maybe I missed a message (or 10) Joe, but clearing the cache of EVERYTHING had no effect; still jumps like a politician for a tax...