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activate device link broke

New Poster

activate device link broke

I visited the page, comcast.com/activate, clicked continue, then clicked sign in here since I already have a username, and got the following:

 

404 Not Found: Requested route ('activate-canary.comcast.net') does not exist.
Official Employee

Re: activate device link broke

Hello str0belight, can I assist you from here?




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New Poster

Re: activate device link broke

I have the same problem, wifi isn't working
Official Employee

Re: activate device link broke

Hello, and thank you for reaching out to us. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. 




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New Poster

Re: activate device link broke

I am having the same issue with a new activation.

 

Is there a solution posted somewhere that I can use?

 

 

 

Official Employee

Re: activate device link broke

Hello, I was able to get into this site from my end. What browser are you using? Also, can you try clearing the Cache and Cookies and try the link (www.comcast.com/activate) again?




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New Poster

Re: activate device link broke

hello, thanks for your response.

 

i am now able to connect.  I might have simply been impatient as the cable modem was being set up/recognised.

 

I can reach sites now.  Thanks for your assistance, feel free to close this ticket.

 

 

 

Official Employee

Re: activate device link broke

Absolutely, and thank you. If you need any further help going forward please reach out to us, we are always here to assist. Have a great night




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