Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,092

members

23

online now

1,716,668

discussions

Back to Top

Xfinity videos continually scroll and won't stop

Posted by
Visitor
Member Since: ‎01-27-2013
Posts: 1
Message 1 of 2 (895 Views)

Xfinity videos continually scroll and won't stop

When I try to watch an Xfinity video, the ad plays butthen the actual video automatically scrolls through the entire list of videos and can't be stopped to select or play the actual video

1 REPLY
Highlighted
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 2 of 2 (866 Views)

Re: Xfinity videos continually scroll and won't stop


jillfharris wrote:

When I try to watch an Xfinity video, the ad plays butthen the actual video automatically scrolls through the entire list of videos and can't be stopped to select or play the actual video


Delete your cookies, cache, and history and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support