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Xfinity "SECURE YOUR ACCOUNT"

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Xfinity "SECURE YOUR ACCOUNT"

In the “SECURE YOUR ACCOUNT” dialogue box, I’m being asked to enter my email address. When I type in my ONLY email address which is a comcast.net address, an error message appears that I cannot use a comcast.net or xfinity.com address. How do I complete the questionnaire?

Service Expert

Re: Xfinity "SECURE YOUR ACCOUNT"


Denny4 wrote:

In the “SECURE YOUR ACCOUNT” dialogue box, I’m being asked to enter my email address. When I type in my ONLY email address which is a comcast.net address, an error message appears that I cannot use a comcast.net or xfinity.com address. How do I complete the questionnaire?


Create a new email account using any "free" email services ( Gmail, Yahoo, Microsoft ).  It is always a good idea to have a secondary account in case your primary email is down or has been hacked.




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Re: Xfinity "SECURE YOUR ACCOUNT"

How can I get rid of the annoying message about "SECURE YOUR ACCOUNT"?

Contributor

Re: Xfinity "SECURE YOUR ACCOUNT"

The "Secure Your Account" feature, besides inconvenient for many, is misleading. They are used more than alerting you for security purposes. Adding a secondary email or phone number creates alternate ways to login as well and will be displayed among the "Find My ID" feature.