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Xfinity handle won't control Netflix anymore

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Xfinity handle won't control Netflix anymore

My services were interrupted overnight. After I paid my bill and service is turned back on now Xfinity handle does not control Smart TV apps like Netflix and Amazon. It gave me a message that I needed to come to xfinity.com backslash upgrade service. I'm on here now and still can't figure it out. This is really a pain. Of course if I paid my bill on time this wouldn't have happened. But this is the very first time that I've not paid my bill on time.
Official Employee

Re: Xfinity handle won't control Netflix anymore

Hello, and thank you for reaching out to us. I can check this for you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message.




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