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Xfinity Videos Update

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Member Since: ‎12-08-2015
Posts: 2
Message 101 of 108 (1,140 Views)

Re: Xfinity Videos Update

12/08/2015
The ActiveX Filtering "fix" did not work for me
using IE 11 ; Win7

Trying to watch the "Today in Video" and nothing on the page works for me.

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,598
Message 102 of 108 (1,137 Views)

Re: Xfinity Videos Update

Posted by
Visitor
Member Since: ‎01-20-2016
Posts: 1
Message 103 of 108 (1,057 Views)

Re: Xfinity Videos Update

I have not been able to see the video portion of "Today in Video" for a few months.  I do have the audio part.  I thought maybe it was a setting on my computer was changed but now have found this forum and see that I am not the only one having this problem.  

Posted by
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Member Since: ‎01-04-2007
Posts: 11
Message 104 of 108 (918 Views)

Re: Xfinity Videos Update

Videos don't play now - never did.  Doesn't matter which browser.  Sound works - not visuals.  Lots of wasted expense for xfinity.


ComcastDaniel wrote:

Hello,

We’ve been reading your posts, searching our logs, and doing our own internal tests to determine what is causing the problems that many of you have been seeing with the player. Today we released an update to address a number of the issues that we have found.

Your feedback is important to us! Please let us know if you continue to have any issues and if everything’s fixed, we’d love to know what you think of the new video experience.

We’re sorry for the problems you have been experiencing and we’ll continue to watch the site and watch the forums for any remaining issues and then work to get them sorted out as soon as possible.

Thanks,

- Dan


 

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Member Since: ‎01-04-2007
Posts: 11
Message 105 of 108 (917 Views)

Re: Xfinity Videos Update

Update?  Where?  I just tried to see a video.  

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Member Since: ‎02-10-2013
Posts: 2
Message 106 of 108 (843 Views)

Re: Xfinity Videos Update

Still does not work and that is since 2015 sill no worky!! 8/25/16

Posted by
Frequent Visitor

Member Since: ‎02-20-2008
Posts: 9
Message 107 of 108 (295 Views)

Re: Xfinity Videos Update

Dan

In all fairness and retired from the cable industry I am appalled that xfinity managment would tolerate the number of complaints across all browser /pc combinations without a solution.

Your reponses resembles the ad about the guard in the bank during a robbery ,

I'm not a guard I'm just a monitor --

Please ask for help .

 

Posted by
Problem Solver

Member Since: ‎03-15-2004
Posts: 1,718
Message 108 of 108 (78 Views)

Re: Xfinity Videos Update

Can anyone tell me why my Comcast videos will not load or play. When you click on them they just keep saying loading. This is while using updated FireFox. If I go to chrome the audio for the videos will play but not the video part. Then if I go to Internet Explorer they will load and play both video and audio. This has been going on for months now

Any help would be appreciated.

 

DoubleG