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XFinity Video Does Not Play

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When I log in to check my email, etc.; I am unable to see any of the video files associated with news, sports etc.  Nothing except the thumbnails.  I am using an iMac w/ IOS 10.11.6 and Safari 10.0.3 is the browser.  Flash is updated but no success in viewing the videos.  Any suggestions will be appreciated.

 

Thank you!