Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,744,683

members

68

online now

1,903,887

discussions

Back to Top

Wrong sign in name displayed

New Poster

Wrong sign in name displayed

When I sign into my email account it says Hi Michael in upper right hand corner....I am not Michael nor does anyone living in my house is named Michael. What do I do?

Tags (1)
Highlighted
Official Employee

Re: Wrong sign in name displayed


snowman52 wrote:

When I sign into my email account it says Hi Michael in upper right hand corner....I am not Michael nor does anyone living in my house is named Michael. What do I do?


1. Go to customer.comcast.com

2. Click the User & Settings tab at the top of the page.

3. Near the top of the page, make sure the account you are referring to is the one next to "Choose your Account

4. Click change user name

 

Just curious, is the name on your bill correct?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon