I've chatted with at least a dozen people on the chat support about this issue. I'm a new customer and there is some info that is wrong in my account settings. First, it shows the wrong phone number for Preferred phone number. Noone can seem to fix it. If I edit it myself, it says it was saved, but the old number shows still. Second, it shows the wrong info on the Sales contract. It shows triple play instead of double play and the address is missing the unit number, so it's for an entire apartment complex.
It's unreal that literally noone in chat can fix something seemingly so simple. All they can tell me is that things look fine on their end or that I have to install service first before it updates online. That sounds absurd to me. I definitely shouldn't have to install service to see a correct contract and phone number in the settings.