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Why isn't Comcast Weather updating?!

SOLVED
Posted by
Regular Contributor

Message 1 of 13
2,705 Views

Since this morning, I noticed that Comcast has always shown that it's "16 degrees and fair in East Hartford, CT.", and it always shows a full moon, even though it was still sunny today and warmer than usual!  For hours, it still shows the "16 degrees and fair in East Hartford, CT, with full moon", without any change at all!  The Comcast Weather STILL hasn't updated for HOURS!  Why?!  Woman Sad

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Posted by
Bronze Problem Solver

Message 7 of 13
2,797 Views
12 REPLIES
Posted by
Regular Contributor

Message 2 of 13
2,689 Views

Isn't anyone listening?  There has been no weather update for the Comcast website since 2 days ago!  And I have this photo to prove it.

 

NoWeatherUpdateSinceSunday.jpg

Posted by
Customer Expert

Message 3 of 13
2,684 Views

This is mostly a customer-to-customer help forum. If you want something like that changed, contact Comcast. There is a Submit Feedback at the bottom of that page (lower right).

 

Have you clicked on the East Hartford, CT link to see where that goes? Perhaps the weather station is down. There is a change location on the station page. When I put in 06108, I get the current info for East Hartford - 44F.

 

Could it be that you need to clear your browser's cache?




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Posted by
Regular Contributor

Message 4 of 13
2,681 Views

I see that the weather station thing is now fixed.  It now shows "49 degrees in East Hartford, CT" with an icon of the sun in the clouds.  Thanks!  Woman Happy

Posted by
Customer Expert

Message 5 of 13
2,663 Views

Even better if there really is sunshine outside. 




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Highlighted
Posted by
Regular Contributor

Message 6 of 13
2,657 Views

New problem: Even though the weather picture has changed, there has been no Comcast Weather Update, and it STILL shows "34 degrees and fair in East Hartford, CT, with a full moon", even though it had just turned sunny and cloudy and the weather is warmer again!  Why isn't the weather updating again since last night?!  Smiley Sad

 

NoWeatherUpdate2.jpg

Posted by
Bronze Problem Solver

Message 7 of 13
2,798 Views
Posted by
Customer Expert

Message 8 of 13
2,628 Views

I prefer my local university meteorologists, but I also use Weather Underground:

http://www.wunderground.com/




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Posted by
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  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
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 Posting replies is the best way to get involved.

Message 9 of 13
2,587 Views

My local weather is not displaying, how do I fix this?

Posted by
Regular Contributor

Message 10 of 13
2,534 Views

There it is again!  That Comcast weather hasn't updated for HOURS!  It STILL always shows "37 degrees in East Hartford, CT, and sunny", even though it's still cold at night!  When will the weather updater be fixed?!  Smiley Sad

Posted by
New Poster
Message 11 of 13
2,431 Views

My weather isn't showing on my homepage anymore since I tried to update it.  How do I get it back?

Posted by
Official Employee

Message 12 of 13
2,429 Views

2869 wrote:

My weather isn't showing on my homepage anymore since I tried to update it.  How do I get it back?


Try deleting your cookies and cache and then try re-entering your zip code again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
New Poster
Message 13 of 13
2,418 Views

Thanks Joe I got it back!!!