Please post a link to where you are going to see news videos. I just clicked on NEWS and was directed to new videos for NBC, Today, and Fox. After the commercial, all videos loaded without any problem.
Which browser/version are you using? Do you have the current version of Adobe Flash player installed? I have Version 1,8,800,175 installed. I am using Internet Explorer Versio 10. I also tested with Firefox Ver. 23.01, and with Chrome. Works fine in all three.
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
Do you use XfinityConnect? The Full or Lite version? Full Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Outlook Which browser/version do you use? And- have you cleared your browser cache? Happens with Chrome and IE. I have tried clearing the browser cache. Which operating system? XP, Vista, Windows 7, Mac OS X Windows 7 Details of the problem you are having. I click on a video under "Watch Top Videos" (or any videos on the xfinity.comcast.net page, for that matter - streamed feeds like CNN or MSNBC are fine), the commercial plays, then it just jumps thru the videos, never playing any.
This is the latest problem I'm having in trying to view Xfinity content. Still can't get offered movies and TV series programs, even after spending a lot of quality time with the escalation tech over the error codes that came up, instead of content. He said it must be MY computer. However from these forums, I can see that a whole lot of people are having the same problems. Just got our monthly bill, looks like we'll be paying a whole lot for even less service. Why can't Comcast fess up to having major problems and give us a timetable for correcting them. Our payments have a timetable that we ALWAYs meet.
I am having the exact same issue. I click on a video on the home page and am directed to the following url or one similar depending on the video I'm interested in watching and the ad plays fine then it scrolls through ALL of the videos not playing a single solitary one! This has been going on for a week or more now with no fix in sight. FIX these issues!
I contacted Staples where I bought my HP computer for tech support and they sent me to HP tech support. The Hp tech did a computer tune up, disk clean up, uninstall unneeded programs an a few other computer related issues. But that did not correct the xfinity comcast issue with the "not being able to see the news videos." I still couldn't see the news videos. The HP tech said the problem is with internet explorer browser and suggested that I contact xfinity comcast. However the issue was corrected and I never did call xfinity comcast. I can now see the news videos.
I have run all kinds of diagnostics on my computers, cleaned up, used 3 different browsers and the news feeds STILL to not run. This is not an issue with my end, but with comcast as I can watch news feeds on other sites just fine. This was an ongoing issue also with watching tv shows to catch up, online via Xfinity, but I could watch them fine from the actual station site. All my programs are up to date. I'm glad you seem to have yours working and hope for your sake that they continue to work. As for me, I'm pretty much giving up on watching any news feeds or tv catch ups through comcast online. If I want to watch it, I'll go to CBS, NBC, etc and watch on their sites
By the way, I haven't seen that anyone using Windows 8 is having Xfinity viewing problems. In fact, I use Windows 7 and my husband uses Windows 8. He has absolutely no problems seeing news videos, or other streaming content offered by Comcast/Xfinity. Is the solution for all of us to upgrade to Windows 8?
I am the one that originally posted this. I am still having problems viewing the news feeds from xfinity web page. I had a tech in and asked him to check out my system. He found nothing wrong with this computer. He tried the web pages from his office and they didn't work from his either. I did download internet explorer 10 and that didn't clear it up either. I can view the news feeds from my home computers so that is why I had the tech check out the work computer. He said it was fine on our end and he thought it was a Comcast/Xfinity website problem.
At this point I am not sure what it is any longer. I am just working around it. I also can't view any videos from the Xfinity site either but if I go to another website everything works fine.
I also have Google Chrome and Fire Fox loaded on this computer and if I use those browser with Xfinity they do not work either.
If anyone comes up with a solution I will appreciate it. I tried clearing my Cache and History and have had no luck with that either.
What I meant was that after a few months of the video not working for me, suddenly it will work fine for a few weeks, then goes back to running the commercials and not playing the videos. Not sure if or when they will fix the issue.
For what it is worth, I spoke with a "escalation" tech. Here is what he said:
IE /Microsoft rolls out constant updates and Comcast can't keep up with them. He said they do try which is why some days videos work and then they don't. Usually, IE Microsoft updates are not compatible. 3 wks ago, I could not get news vids or any vids. Then 1 wk later news vids worked. Took 2 weeks to get TV program vids(could only get vids from CBS!???) 3 rd wk, could get all vids. THIS WEEK, allowed a IE update..NO program vids AGAIN but can get news vids. I have win 7 and IE 10. The only thing he suggested was to keep everything clear and up to date. Then check every couple of days to see if IE works.Use another browser for vids while waiting for IE to be compatible (make sure you check compat view under your tools tab). He felt chrome works best(some tech reason I could not quite understand)...I use firefox and it works all the time for me....so far
I am having this same problem also. I have an issue with IE and some sort of bot. Will need the Geek sqad to solve it. I do not use IE anymore. However, Chrome has been working fine except I cannot watch News videos on Xfinity. I use Xfinity for email as well. It worked in IE before I quit but not in Chrome. Should IE affect Chrome? I gave up on the news for now.
I had the same problem and found a solution in "Troubleshoot Audio or Video Issues with xfinity TvGo Videos". Go toTools, click on Internet Options and click on Programs. Under "Opening Internet Explorer" change to "Always open Internet Explorer on the desktop".
I went back to the "Watch Top Videos" clicked on any video and the videos started immediately. What a relief. When calling the Comcast with the problem they had no idea what I was talking about, but the problem was real.
11-16-14 Update: Problem STILL comes and goes....zero help from Comcast. Digging through this forum I found a thread that said try using the "fix-it" software from Microsoft if your os was win 7(and some others). I tried it and it WORKED...it suggested I disable some codex. Well then microsoft had another major update and YEP stopped working again. This time however, no browser would work. (often, firefox would work). Talking to my antivirus provider, he suggested we change some settings on my anti-virus software to specifically compensate for IE/comcast. I adjusted my network settings AND NOW THERE ISN'T a problem. We'll see how long this lasts.
Having same problem with the news, sports, etc video clips not playing. For me this started after comcast made a recent change. Just a black space when played. No sound. I have not changed anything on my end, so that means Comcast has done something. I wonder if this has something to do with Windows 8 or some type of mobile app compatibility? Just because it works on a mobile device or Windows 8 doesn't mean it will work on Windows 7. Did Comcast test the change before implementation?
I did read the post from member who got videos to work after modifying codex or modifying antivirus software. In my opinion, Comcast customers should not have to research and fix a Comcast problem.
Currently running Windows7/Internet Explorer11. It appears Comcast changed their Interface on the News Video page and I was also unable to view the News Videos, no commericals, no videos, zip. I did the following: Went to Windows Help and found an article on "Use ActiveX Controls" (http://windows.microsoft.com/en-us/internet-explorer/use-activex-filtering). Under "ActiveX Filtering", turn on Activex Filtering for all sites as follows: click the Tools button>click on Safety>click Active Filtering. There should now be a check mark next to ActiveX Filtering.
On that same article, go down to "Adjust ActiveX settings in Internet Explorer" and do the following: click on Tools button>click on Internet Options>on the Security tab, click on Custom Level and a box opens for "Security Settings; scroll down to "ActiveX controls and plug-ins" I did the following and it worked: under "Allow ActiveX filtering"-check Enable; under "Automatic prompting for ActiveX Controls"- click Disable; under "Allow IE to Display video and animation on a webpage that doesn't use external media player"- click Disable; under "Allow IE to Download signed ActiveX controls"-click Prompt; under "Allow IE to Run ActiveX controls and plug-ins"-click Enable; under "Allow IE to Script ActiveX controls marked safe for scripting"-click Enable, finaly clck OK and click OK again. I am now able to view the News Videos usingthe new Comcast interface for viewing news videos.
Hope this helps, all I know is that it worked for me after spending all day tryig to resolve the problem. I have restared my computer multiple times since doing the above and everything is working just fine. Good Luck!
The post from dyhester1948 worked for me. The only thing I needed to do was activate the 'Active X Filtering' choice from the Internet Options 'Safety' tab. All the other settings mentioned in the "dyhester1948" post were DEFAULT settings on my machine and were already configured per the post.
For those still having problems with Windows 7 and IE 11, try enabling/activating the 'Active X Filtering' and see what happens. I didn't even have to close and reopen IE.
Good job dyhester1948. Too bad Comcast didn't know how to fix.
Since we want to make sure that we're investigating the current set of issues and not chasing ghost of lingering threads, I'm going to lock the existing threads. We'll keep them around to have them as a history and as a list of items that we need to confirm have been fixed or are still broken. But I think it will be easier for us to serve you if we don't keep adding onto them.
Please respond to the thread posted if you have seen improvement in the site or respond to a newer thread if you're still having an issue. We value your feedback both so we can understand your experiences and fix any issues that arrise.
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