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Why changed to requiring storing credit card for online payment?

Regular Visitor

Why changed to requiring storing credit card for online payment?

Since the latest change in website, it now requires to store credit card information whereas before was an option.  At this point, you cannot make an online payment unless you check the box to store your credit card information.   

Why has this changed to be a requirement? 

Paying online was a nice convenience, but will no longer if I can not control how my credit card information is handled.   

Official Employee

Re: Why changed to requiring storing credit card for online payment?

Hi online2,

 

There should be an option down at the bottom to skip this step. Were you able to locate it? 




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Regular Visitor

Re: Why changed to requiring storing credit card for online payment?

What step can you skip?  I see no option.  In order to continue with payment, I had to check box to store account number.  I even called your support team (which is difficult to find the call number) & was told you have to store credit card number if want to pay online.  No mention or option to NOT store credit card number.

 

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Official Employee

Re: Why changed to requiring storing credit card for online payment?

Hi online2,

 

Sorry for the delayed response. Thanks for providing a screenshot. I would like to look further into this to see why you are not receiving the option to skip this step. By chance, if you leave the boxes unchecked and press continue do you receive an error message? Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.

 

 




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