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Viewing Videos

SOLVED
Posted by
Contributor

Message 1 of 7
1,798 Views

On the main page of Infinity Comcast where the news and videos are shown.  There are small icons to click on a video to see.  When I do this it switches me to another page and shows as list of small icons including the one I clicked on but nothing plays.  It keeps scrolling down and plays nothing.  It is telling me that I have nothing in "My Videos".  I don't remember this as a problem before. I would click on the video I wanted to see and it would show it.  What am I doing wrong?

 

 

6 REPLIES
Posted by
Silver Problem Solver

Message 2 of 7
1,797 Views

Hello,

Please provide us a link on what video are you having problems with.

Posted by
Contributor

Message 3 of 7
1,793 Views

It is any video that I click on in the home page of Infinity.  There are many shown on the home page as small little icons.  It does not matter which I click on - none of them play.  Prior to this it would automatically go to as larger icon and then I could click the forward arrow and see the video .  Now nothing?  I am stumped.  Have they changed how you view a video?

Highlighted
Posted by
Contributor

Message 4 of 7
1,790 Views

If you are looking for this  infinity.com (Comcast's home page) that may help you.  I am a bit green when it comes to pc problems.

Posted by
Official Employee

Message 5 of 7
1,740 Views

6Barnbarn wrote:

If you are looking for this  infinity.com (Comcast's home page) that may help you.  I am a bit green when it comes to pc problems.


Your browser may have exceeded its cookie limit. Please delete your cookies and then try watching a video again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Posted by
Contributor

Message 6 of 7
1,727 Views

Will try.  Thanks.  I will let you know if that works.

Posted by
Contributor

Message 7 of 7
1,790 Views
Solution

I did delete all the cookies, etc. but it had been done a short time ago.  I went back to the videos and it works but differently than it used to so I think the problem is solved in that the process of viewing a video of ones choice opens on another page than where it is shown.  So I thank you for your time and your help.