Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,708,341

members

58

online now

1,872,054

discussions

Back to Top

Videos with audio, but no visual on website

SOLVED
Posted by
Frequent Visitor
  • Congrats on Posting your first topic!
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 1 of 3
547 Views

Anyone know why videos only give audio, but not visual on the website?

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Service Expert

Message 2 of 3
541 Views
Solution

PretenderZenith wrote:

Anyone know why videos only give audio, but not visual on the website?


Try and Disable any AdBlocking apps/extensions within the browser, close the browser and reopen in a fresh session and see if that helps.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

2 REPLIES
Posted by
Service Expert

Message 2 of 3
542 Views
Solution

PretenderZenith wrote:

Anyone know why videos only give audio, but not visual on the website?


Try and Disable any AdBlocking apps/extensions within the browser, close the browser and reopen in a fresh session and see if that helps.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Admin1

Message 3 of 3
516 Views

Hi PretenderZenith -- Did the suggestion from geek46 resolve your issue or are you still having that same experience/




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon