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Videos do NOT play.

Posted by
Visitor
Message 1 of 3
961 Views

What is going on with the news videos - it just flips through them all not playing any of them.  This had been happening for weeks.  I am ready to switch companies because of this and the unreliability of my home phone.  HORRIBLE service. 

2 REPLIES
Highlighted
Posted by
Official Employee

Message 2 of 3
937 Views

hny03 wrote:

What is going on with the news videos - it just flips through them all not playing any of them.  This had been happening for weeks.  I am ready to switch companies because of this and the unreliability of my home phone.  HORRIBLE service. 


Please delete all of your cookies, cache , and history and then try watching a video again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Message 3 of 3
807 Views

I have been having the same problems as hny03, and have performed

a disc cleanup and browsing history deletion several time with no change

in operation.What "cache" file do I cleanup and how ? This problem is

very irratating, I'm getting about half of what I pay for in Internet service.