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Very Frustrated with continually getting "Your request could not be completed" message!

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I keep getting the below message, and I have been for a few months. I want to be able to change and alter my services (honestly, to add stuff) online, and it is proving to be IMPOSSIBLE!  I do not want to have to call comcast everytime I want to add a service.  I am logged in as the primary account holder. I've double checked this several times...PLEASE HELP! i'm extremely frustrated with this!

Your request could not be completed

We are unable to process your request at this time. Please try again later.


To upgrade your service, please sign in as the primary user on the account.