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Trouble getting in account

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Message 1 of 6
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I just got new services last Thursday, when trying to get my account from computer, I have used user Id that I set up, email addresses, phone number.  However, it keeps giving me the below message.  

 

Attention

You are currently signed in using a third-party email address and password

To access Customer Central and manage your account, please sign in using your Comcast ID and password instead.

 

 

Please help!!!!

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Posted by
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Message 2 of 6
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guess noone can help me?

Posted by
Official Employee

Message 3 of 6
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Hello Jhadd0917, I would like to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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Posted by
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Message 4 of 6
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I am having the exact same problem as well. please help!

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Message 5 of 6
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I'm having the exact same issue. I've done chat twice. The first person told me that they fixed it (it wasn't fixed). The second person told me that I had to call during business hours. Since I have a 1 year old and a 3 year old, that is horribly difficult! Hopefully someone on here can give some help!

Posted by
Admin1

Message 6 of 6
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