Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,467,332

members

33

online now

1,692,144

discussions

Top Videos keep scrolling

SOLVED
Highlighted
Posted by
Visitor
Member Since: ‎12-23-2012
Posts: 2
Message 1 of 5 (1,295 Views)

Top Videos keep scrolling

I cant watch any of the Top Videos-- it loads the first the scrolls thru every one of them down to the last one. Im using Chrome. This has been happening for about a week... stopped yesterday & worked fine but started again today. Solution?

4 REPLIES
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎09-15-2008
Posts: 3
Message 2 of 5 (1,221 Views)

Re: Top Videos keep scrolling

I'm having the same problem using Internet Explorer. The video thumbnails just keep scrolling up and down and I can't get it to stop and play one. It seemed to work briefly a couple days ago, but now it's back to the endless scrolling. This must be a Comcast problem.

Posted by
Visitor
Member Since: ‎12-23-2012
Posts: 2
Message 3 of 5 (1,219 Views)

Re: Top Videos keep scrolling

I found the answer... when I clear browser history, etc. I wasn't clearingt cookies. Once I did that the videos paly fine (Chrome)--------got no help at this forum whatsoever---had to call Comcast & wait on hold for 30 mins but my thanks to Matt for the help there.

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-13-2013
Posts: 2
Message 4 of 5 (1,117 Views)

Re: Top Videos keep scrolling

I have the same problem, however, the ads will play, but when it comes time for the videos to play, i get the audio message:  "This content is currently unavailable."  This has been going on for about a month now.  I run Windows 8 and thought that may be the problem, but maybe not.  i've made sure that I have the latest versions of Silverlight and Adobe Flashplayer.  I've deleted cookies.  Nothing works!  Now it has started to affect other pages as well.  I can play youtube.com, but nothing else.  Anyone have any ideas?

Posted by
Frequent Visitor

Member Since: ‎11-21-2006
Posts: 12
Message 5 of 5 (941 Views)

Re: Top Videos keep scrolling

Clearing cache, etc. does work (Firefox).  Cleared and scrolling stopped.