Today, I logged into Comcast and went to the TV Listings. It did not know my location or my Favorites as it normally does. I tried online chat twice, both times got disconnected after an hour each talking to foreigners that really don't understand what I am telling them; they keep asking stupid questions, and they take about four minutes to respond to each of my inputs.
I tried phone support, twice. Disconnected both times, the second time after being passed to four different people. This is the quality of service I received. Today was worse than any other time, but other times have been pretty bad, too. I think Comcast does not care about its reputation in customer support.
BAck to the TV Listing issue. I tried to plug in my own zip code, and then tried to set my Favorites again. On the first try, it flashed a window that said "There was a problem saving your preferences."
I need this fixed quickly, please. I have been close to three hours with Comcast lousy support over this simple issue. Teach your support people to 1) know what the TV schedule is, 2) how to provide support for it, and 3) not to do things that slow down the process of fixing my issue, like making silly comments about how they are happy to provide me with excellent support today.