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Re: ERROR after logging into account and going to My Account

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Member Since: ‎10-23-2016
Posts: 2
Message 1 of 5 (1,376 Views)

Re: ERROR after logging into account and going to My Account

Same problem. Smiley Sad

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Member Since: ‎04-01-2015
Posts: 5,266
Message 2 of 5 (1,365 Views)

Re: ERROR after logging into account and going to My Account

Hi mattwj2005, I will send you a private message to further assist with your account issue.

 

Thank you




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Member Since: ‎10-03-2016
Posts: 11
Message 3 of 5 (1,095 Views)

Re: ERROR after logging into account and going to My Account

any chance you can help me too.  same prob.  Mac -- using Firefox or Chrome.  cleared cookies and cache.  Refreshed.  most recent version available.  chatted 7 or 8 times with reps -- no solution.  two orders put in for someone to call me -- no calls.  I see this type of questions gets several hundred views -- this must be an on going problem.  I can log in -- thus my ability to type this response -- but cannot get into My Account.  I will not pay my bill unless I can see the bill.  

thanks.

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Member Since: ‎03-09-2017
Posts: 1
Message 4 of 5 (475 Views)

Re: ERROR after logging into account and going to My Account

I am also getting a similar error of

"A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

 

Can someone advise as to what the solution to this problem is?

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Member Since: ‎10-03-2016
Posts: 11
Message 5 of 5 (454 Views)

Re: ERROR after logging into account and going to My Account

My answer might be somewhat vague -- are you using a Mac?  My problem had to do with passwords saved on the computer -- something to do with "keychain" access in computer (not browser) system preferences -- anyway -- xfinity/comcast was listed twice with two passwords.  I deleted one, restarted the computer and success.