Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,683,492

members

86

online now

1,851,839

discussions

Back to Top

Re: ERROR after logging into account and going to My Account

Posted by
New Poster
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 1 of 5
1,694 Views
4 REPLIES
Posted by
Official Employee

Message 2 of 5
1,683 Views

Hi mattwj2005, I will send you a private message to further assist with your account issue.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor

Message 3 of 5
1,413 Views

any chance you can help me too.  same prob.  Mac -- using Firefox or Chrome.  cleared cookies and cache.  Refreshed.  most recent version available.  chatted 7 or 8 times with reps -- no solution.  two orders put in for someone to call me -- no calls.  I see this type of questions gets several hundred views -- this must be an on going problem.  I can log in -- thus my ability to type this response -- but cannot get into My Account.  I will not pay my bill unless I can see the bill.  

thanks.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 5
793 Views

I am also getting a similar error of

"A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."

 

Can someone advise as to what the solution to this problem is?

Posted by
Frequent Visitor

Message 5 of 5
772 Views

My answer might be somewhat vague -- are you using a Mac?  My problem had to do with passwords saved on the computer -- something to do with "keychain" access in computer (not browser) system preferences -- anyway -- xfinity/comcast was listed twice with two passwords.  I deleted one, restarted the computer and success.