Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,638,494

members

46

online now

1,816,138

discussions

Back to Top

* Problem @ Comcast homepage / Videos >

Posted by
Contributor

Message 1 of 4
1,602 Views

When I am on Comcast.net homepage, at the top are the "Todays Highlights" stories and headlines, and most of the time they have links to Associated Videos.  When I click on one of these links to watch the video, and get to that page...  it is all black.. it has some things labled on it,but No Video or Sound.  just a balck page.  I have tried to see the videos both logged in and not logged in... still nothing... 

And, as a sidenote:  Anywhere I try to watch a Youtube video whether on a website or on Youtubes site, I either do not see it at all ( just that black screen with a small circling icon in the center..... sometimes if I wait 15 minutes or more it may start to play, then stops.

Thanks for any help.

3 REPLIES
Posted by
Official Employee

Message 2 of 4
1,592 Views

BlueJeans07 wrote:

When I am on Comcast.net homepage, at the top are the "Todays Highlights" stories and headlines, and most of the time they have links to Associated Videos.  When I click on one of these links to watch the video, and get to that page...  it is all black.. it has some things labled on it,but No Video or Sound.  just a balck page.  I have tried to see the videos both logged in and not logged in... still nothing... 

And, as a sidenote:  Anywhere I try to watch a Youtube video whether on a website or on Youtubes site, I either do not see it at all ( just that black screen with a small circling icon in the center..... sometimes if I wait 15 minutes or more it may start to play, then stops.

Thanks for any help.


Try completely uninstalling then reinstalling your Adobe Flash Player and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 3 of 4
1,536 Views

I'm unable to watch videos on the Xfinitiy TV Blog page.  I know it's not my Adobe Flash Player because that's the only webpage where I have a problem.  The video screen is black and the 'circle' is turning, but they will not load.  I also have any adblock software disabled.  Any other suggestions?  Thanks. 

Highlighted
Posted by
Networking Expert

Message 4 of 4
886 Views

Split off a 1 yr old thread and moved to Web Browsers board. Original thread locked.