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Private Messages - Forum?

Valued Contributor

Private Messages - Forum?

Is there something wrong with the private message system in the forum? When I select a name and choose "send Message", there's no text box to type the message or send button. All I see are the words "private messages".

 

Update: The feature has been disabled

http://forums.xfinity.com/t5/Customer-Service/Private-Messages-Still-Disabled/m-p/2946472#M132108

 

Not marking this as a solution because it hasn't been fixed yet.

Official Employee

Re: Private Messages - Forum?

Hi RadTV, 

 

When you tried sending your message, had you already created a new public post as well? Due to new forums guidelines, if you have not created a public post before reaching out directly to a forums Community Specialist, you will not be able to send a private message. This is to ensure fairness for customers on a first come first serve basis. 

 

Since you have now created a public post, can you provide details of the issues or concerns you have? I'd be more than happy to help you. 




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Valued Contributor

Re: Private Messages - Forum?


ComcastChe wrote:

Hi RadTV, 

 

When you tried sending your message, had you already created a new public post as well? Due to new forums guidelines, if you have not created a public post before reaching out directly to a forums Community Specialist, you will not be able to send a private message. This is to ensure fairness for customers on a first come first serve basis. 

 

Since you have now created a public post, can you provide details of the issues or concerns you have? I'd be more than happy to help you. 


I created the topic you're responding to. Does that not count as a public post?

Official Employee

Re: Private Messages - Forum?

Yes, it does. Can you try creating a new private message? 




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Valued Contributor

Re: Private Messages - Forum?


ComcastChe wrote:

Yes, it does. Can you try creating a new private message? 


Not able to. All I see when I click on "send message" are the words "Private Messages". I can't even access the inbox. Here's a screenshot:

 

 

 

Valued Contributor

Re: Private Messages - Forum?

PM function restored as of 9/12/17

Official Employee

Re: Private Messages - Forum?

Ok, great, now that we can communicate through private messages, I can assist you with any issues you are having with your account. Can you provide me with more details of how I can be of assistance? 




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Valued Contributor

Re: Private Messages - Forum?


ComcastChe wrote:

Ok, great, now that we can communicate through private messages, I can assist you with any issues you are having with your account. Can you provide me with more details of how I can be of assistance? 


My account is fine. I am disappointed with the X1 notification system which is described here:

http://forums.xfinity.com/t5/X1/X1-notification-system/m-p/2886969#M126475

 

I would like comcast to include future announcements as described within the above link because on 9/9/17 comcast had a free preview of Starz ondemand which I had no knowledge of because I saw no announcement from comcast so I had to call customer service to make sure I wasn't being charged for it. When I had the legacy system, I would receive announcements all the time which I liked because I knew what they planned to do for the month or week. Now that I switched to X1, that information is now gone. Can they include future announcements with the X1 notification system besides the general X1 tips?

Official Employee

Re: Private Messages - Forum?

Hi RadTV,

 

I think that's great feedback, thanks for providing that information. Unfortunately, I cannot provide a definite answer of if they can include that with the notification center, but since the feature itself is still fairly new and we're looking for all the feedback we can get to make this a better experience for our customers, I think you should submit this idea to possibly be implemented in the future. 

 

Feel free to provide your feedback HERE. 

 

 

 




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Valued Contributor

Re: Private Messages - Forum?


ComcastChe wrote:

Hi RadTV,

 

I think that's great feedback, thanks for providing that information. Unfortunately, I cannot provide a definite answer of if they can include that with the notification center, but since the feature itself is still fairly new and we're looking for all the feedback we can get to make this a better experience for our customers, I think you should submit this idea to possibly be implemented in the future. 

 

Feel free to provide your feedback HERE. 

 

 

 


Feedback submitted. Thank you.

Regular Visitor

Re: Private Messages - Forum?

I am having the same problem with private messages -- a function I used in the past that is no longer available. If I understand this thread correctly, I will be able to use them after posting this message...?

Service Expert

Re: Private Messages - Forum?


snegarps wrote:

I am having the same problem with private messages -- a function I used in the past that is no longer available. If I understand this thread correctly, I will be able to use them after posting this message...?


The sending of unsolicited PM's is against Forum Guidelines.  When you send an unsolicited PM you are keeping others in the forum from also getting their issues resolved in a timely manner, as well as bogging down the OE's from helping other customers.  Please do not send a PM unless requested by an OE.

 

If you are having an issue please post about it in the appropriate forum and someone will be along to help you.




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