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Primary user

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Primary user

changing from secondary to primary user. Comcast support says to click on Users and change user. But when I click on Users all I get is the help topic to change primary user. Thank you.

Official Employee

Re: Primary user

Hi bill1007! Can you verify if these are the steps you are following to make the changes? Which browser are you using?

 

 

To change a secondary user to the primary user:

  1. Sign in to My Account as the primary user.
  2. Click the Users tab at the top of the page.
    The Users tab can be found under the My Account tab.
     
  3. Select the Primary User, then click Transfer admin rights.
    The primary user is listed with options to edit user details or to transfer admin rights.
     
  4. Select which user you'd like to transfer admin rights to via the drop-down menu.
    You can select a new user to transfer admin rights to or add a new user.
     
  5. Click Save.



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