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Please unlink my old account from my current service!!!

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Message 51 of 89
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Message 52 of 89
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I have the same issue. Please help!

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Message 53 of 89
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I need mine removed as well your agent put me down for aparment 209 instead of 207 

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Message 54 of 89
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I also used Movers Edge and have been unable to access my account online. I had a chat session with a representative and still no help. I had two different reps and they both reset the username but to no avail. Finally she put in a work order but I have not heard back from anyone and it's almost been two weeks. It may be that the old account is linked to my new service but I am not certain. It makes no sense to NOT be able to access the account online for almost 3 months. Any help that anyone can provide will be greatly appreciated.

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Message 55 of 89
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Pleaes help.  My old account (Campbell) is linked to my account (Mountain View).

 

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Message 56 of 89
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I'm having the same issue--please unlink the old account.

Posted by
Official Employee

Message 57 of 89
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Hi @MC31; @mieaj915; @charl1eh0tel; @theltemes, I apologize for your experiences.  I will review your accounts further and will send you a private message when I believe I have a resolution or have any questions.

 

Thank you 




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Message 58 of 89
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Hi,

 

I'm having a similar problem but related to 3 different account numbers:

  • account A: original account number but after moving away account # still showing up with current accounts
  • account B: current account number after moving from location of account A is accessible as it should be
  • account C: new additional account number for service at an additional address; everything I try to do to access it online takes me back to account B

Can you help me get rid of account A,  continue account B, and add and/or link to account C?

 

I tried getting help via chat to no avail.

 

Thank you,

 

Liberty

 

Posted by
Official Employee

Message 59 of 89
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Hi Libbylefty, thank you for reaching out and apologies about your experiences.  I  can have a look at this for you and link and delete your accounts accordingly, I will send you a private message to further assist.

 

Thank you




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Message 60 of 89
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Same problem here! Account **4068 hasn't been active in months, but it's marked as the primary on my account page. Please remove it!

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Message 61 of 89
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Hi gainerdewar, apologies for your experiences.  I can assist with unlinking your accounts, amd will send you a private message to further assist.

 

Thank you




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Posted by
Official Employee

Message 62 of 89
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Hi gainerdewar, thank you for responding to my private message and letting me know that your accounts are unlinked.  If you have any other questions or concerns in the future please let me know.

 

Thank you




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Message 63 of 89
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I am having the same kinds of problems. Please unlink my two prior accounts. Thank you.
Posted by
Admin1

Message 64 of 89
2,908 Views

Hi jimmegb -- Your previous accounts have been unlinked as requested. Can you sign in to see if only your current account is pulling up now? 




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Message 65 of 89
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Posted by
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Message 66 of 89
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jimmegb -- You're welcome! 




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Message 67 of 89
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I've had the same problem for over a year. I moved but my old account number is still primary, even though it has no services attached to it. I would love to use HBOGo again! I asked at the Comcast office but they weren't able to help. It'd be awesome if you could help!

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Message 68 of 89
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I posted in a different thread as well, but I'm having the same issue.  I'll just copy/paste my other comment: 

 

Hi there, 


I'm also having the same problem with my old account showing up as my "Main" account, and the new account showing up second on the list.  I talked with the chat support yesterday and they couldn't help me, they allegedly scheduled a higher level technical support technician to call my last night, but I never received a call. 

 

If you could help me unlink my old account, I would be very grateful. 

 

Thanks, 


Michael

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Message 69 of 89
2,737 Views

Could you do this for me too?   It's causing a loop to my preferences page which stops me from being able to do online chat help and the over the phone people have been zero help.  I can't view/pay my bill online (or do anything for that matter)

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Message 70 of 89
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Hello,

     I am experiencing the same issue as well. Please advise how to get this corrected.

 

thank you,

Posted by
Admin1

Message 71 of 89
2,663 Views

Shockwave1812 -- I removed your user ID from your previous account and linked it with your current account. Can you sign to see if you're able to pull up the right information now? 




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Posted by
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Message 72 of 89
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jonandtay -- I reviewed your account and am showing your user ID on an active account. Can you confirm it's on the right account? 




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Posted by
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Message 73 of 89
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scotsirish & mikeyouse -- I received your PM's and have resolved your user ID issue per our PM conversations. 




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Message 74 of 89
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Sorry, I went on vacation and had not been back here.  Yes, whatever you did fixed my issues.  Thank you very much.

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Message 75 of 89
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I have this very same issue and attempted to discuss it via phone back in May 2016. I causes a lot of problems when using the apps on my phone. If possible, can a comcast tech please do the same for me????

Posted by
Official Employee

Message 76 of 89
2,171 Views

Hi Dnicolef, I apologize for your experiences, I believe I have corrected this for you.  Can you please log in and retest and let me know if you are only showing your new account.  If not please respond to my private message and I will assist further.

 

Thank you




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Message 77 of 89
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Yes, it is corrected!!! Thank you!!!

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Message 78 of 89
2,140 Views

I have the same problem. Can i get help unlinking my old address from my account.

Posted by
Official Employee

Message 79 of 89
2,135 Views

Thank you for the reply and glad that I was able to get this corrected for you. If you have any other questions or concerns in the future please let us know.

 

Thank you




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Posted by
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Message 80 of 89
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Hi Khodgson1933,  I apologize for your experiences with your account online.  I will send you a private message to further assist unlinking your accounts.

 

Thank you




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Message 81 of 89
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Can someone please unlink my account? I too have done numerous chats/calls to no avail.
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Message 82 of 89
2,040 Views

I am having the same problem.  For a split second, I see my bill info, then I get redirected to preference settings.  Need to also have old account address removed and reassiged to new accout address.  Please help.

Posted by
Official Employee

Message 83 of 89
1,885 Views

Hi Colorado_Pengui, I have responded to your private message.

 

Thank you




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Posted by
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Message 84 of 89
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Hi Chicagogetta, I apologize for your experiences.  I will send you a private message to further assist.

 

Thank you




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Posted by
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Message 85 of 89
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Hi Colorado_Pengui, thank you for working with me via private message and glad I was able to successfully unlink your accounts.  If you have any questions or concerns in the future please let me know.

 

Thank you




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Message 86 of 89
1,827 Views
Hi. I'm having exact same problem. I cannot use any apps, because the primary account on my login, is my old house, which had no service. Can you please delete my old account? Thank you.
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Message 87 of 89
260 Views
I am having the exact same problem. Can someone please help?!
Posted by
Official Employee

Message 88 of 89
239 Views

Hi dglewis! I can help unlink your accounts. Please send me a private message by clicking on my name, "ComcastChe" then click private message me.

 

In the body of this message please verify the first and last name of the account holder, and the new street address associated with your services.




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Message 89 of 89
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I am having the exact same problem.  Can someone unlink my old account?