Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,612,301

members

22

online now

1,793,945

discussions

Back to Top

Please unlink my old account from my current service!!!

SOLVED
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-06-2016
Posts: 3
Message 51 of 86 (3,166 Views)

Re: Please unlink my old account from my current service!!!

called in and got it fixed

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-06-2016
Posts: 1
Message 52 of 86 (2,907 Views)

Re: Please unlink my old account from my current service!!!

I have the same issue. Please help!

Posted by
Visitor
Member Since: ‎11-23-2016
Posts: 1
Message 53 of 86 (2,545 Views)

Re: Please unlink my old account from my current service!!!

I need mine removed as well your agent put me down for aparment 209 instead of 207 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-29-2016
Posts: 1
Message 54 of 86 (2,405 Views)

Re: Please unlink my old account from my current service!!!

I also used Movers Edge and have been unable to access my account online. I had a chat session with a representative and still no help. I had two different reps and they both reset the username but to no avail. Finally she put in a work order but I have not heard back from anyone and it's almost been two weeks. It may be that the old account is linked to my new service but I am not certain. It makes no sense to NOT be able to access the account online for almost 3 months. Any help that anyone can provide will be greatly appreciated.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-29-2016
Posts: 1
Message 55 of 86 (2,395 Views)

Re: Please unlink my old account from my current service!!!

Pleaes help.  My old account (Campbell) is linked to my account (Mountain View).

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-08-2016
Posts: 1
Message 56 of 86 (2,213 Views)

Re: Please unlink my old account from my current service!!!

I'm having the same issue--please unlink the old account.

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 57 of 86 (2,200 Views)

Re: Please unlink my old account from my current service!!!

Hi @MC31; @mieaj915; @charl1eh0tel; @theltemes, I apologize for your experiences.  I will review your accounts further and will send you a private message when I believe I have a resolution or have any questions.

 

Thank you 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-15-2013
Posts: 1
Message 58 of 86 (2,162 Views)

Re: Please unlink my old account from my current service!!!

Hi,

 

I'm having a similar problem but related to 3 different account numbers:

  • account A: original account number but after moving away account # still showing up with current accounts
  • account B: current account number after moving from location of account A is accessible as it should be
  • account C: new additional account number for service at an additional address; everything I try to do to access it online takes me back to account B

Can you help me get rid of account A,  continue account B, and add and/or link to account C?

 

I tried getting help via chat to no avail.

 

Thank you,

 

Liberty

 

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 59 of 86 (2,136 Views)

Re: Please unlink my old account from my current service!!!

Hi Libbylefty, thank you for reaching out and apologies about your experiences.  I  can have a look at this for you and link and delete your accounts accordingly, I will send you a private message to further assist.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
Member Since: ‎12-12-2016
Posts: 1
Message 60 of 86 (2,098 Views)

Re: Please unlink my old account from my current service!!!

Same problem here! Account **4068 hasn't been active in months, but it's marked as the primary on my account page. Please remove it!

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 61 of 86 (2,053 Views)

Re: Please unlink my old account from my current service!!!

Hi gainerdewar, apologies for your experiences.  I can assist with unlinking your accounts, amd will send you a private message to further assist.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 62 of 86 (2,036 Views)

Re: Please unlink my old account from my current service!!!

Hi gainerdewar, thank you for responding to my private message and letting me know that your accounts are unlinked.  If you have any other questions or concerns in the future please let me know.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-31-2016
Posts: 1
Message 63 of 86 (1,937 Views)

Re: Please unlink my old account from my current service!!!

I am having the same kinds of problems. Please unlink my two prior accounts. Thank you.
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 64 of 86 (1,779 Views)

Re: Please unlink my old account from my current service!!!

Hi jimmegb -- Your previous accounts have been unlinked as requested. Can you sign in to see if only your current account is pulling up now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-31-2016
Posts: 1
Message 65 of 86 (1,759 Views)

Re: Please unlink my old account from my current service!!!

Yes!  Thanks a bunch.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 66 of 86 (1,756 Views)

Re: Please unlink my old account from my current service!!!

jimmegb -- You're welcome! 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-16-2017
Posts: 1
Message 67 of 86 (1,673 Views)

Re: Please unlink my old account from my current service!!!

I've had the same problem for over a year. I moved but my old account number is still primary, even though it has no services attached to it. I would love to use HBOGo again! I asked at the Comcast office but they weren't able to help. It'd be awesome if you could help!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-16-2017
Posts: 2
Message 68 of 86 (1,629 Views)

Re: Please unlink my old account from my current service!!!

I posted in a different thread as well, but I'm having the same issue.  I'll just copy/paste my other comment: 

 

Hi there, 


I'm also having the same problem with my old account showing up as my "Main" account, and the new account showing up second on the list.  I talked with the chat support yesterday and they couldn't help me, they allegedly scheduled a higher level technical support technician to call my last night, but I never received a call. 

 

If you could help me unlink my old account, I would be very grateful. 

 

Thanks, 


Michael

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-11-2017
Posts: 10
Message 69 of 86 (1,608 Views)

Re: Please unlink my old account from my current service!!!

Could you do this for me too?   It's causing a loop to my preferences page which stops me from being able to do online chat help and the over the phone people have been zero help.  I can't view/pay my bill online (or do anything for that matter)

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎07-05-2016
Posts: 2
Message 70 of 86 (1,591 Views)

Re: Please unlink my old account from my current service!!!

Hello,

     I am experiencing the same issue as well. Please advise how to get this corrected.

 

thank you,

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 71 of 86 (1,534 Views)

Re: Please unlink my old account from my current service!!!

Shockwave1812 -- I removed your user ID from your previous account and linked it with your current account. Can you sign to see if you're able to pull up the right information now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 72 of 86 (1,534 Views)

Re: Please unlink my old account from my current service!!!

jonandtay -- I reviewed your account and am showing your user ID on an active account. Can you confirm it's on the right account? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 73 of 86 (1,534 Views)

Re: Please unlink my old account from my current service!!!

scotsirish & mikeyouse -- I received your PM's and have resolved your user ID issue per our PM conversations. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-11-2017
Posts: 10
Message 74 of 86 (1,305 Views)

Re: Please unlink my old account from my current service!!!

Sorry, I went on vacation and had not been back here.  Yes, whatever you did fixed my issues.  Thank you very much.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-07-2015
Posts: 2
Message 75 of 86 (1,056 Views)

Re: Please unlink my old account from my current service!!!

I have this very same issue and attempted to discuss it via phone back in May 2016. I causes a lot of problems when using the apps on my phone. If possible, can a comcast tech please do the same for me????

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 76 of 86 (1,042 Views)

Re: Please unlink my old account from my current service!!!

Hi Dnicolef, I apologize for your experiences, I believe I have corrected this for you.  Can you please log in and retest and let me know if you are only showing your new account.  If not please respond to my private message and I will assist further.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Edited on
‎02-17-2017 12:58 PM

Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-07-2015
Posts: 2
Message 77 of 86 (1,020 Views)

Re: Please unlink my old account from my current service!!!

[ Edited ]

Yes, it is corrected!!! Thank you!!!

Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-17-2017
Posts: 1
Message 78 of 86 (1,011 Views)

Re: Please unlink my old account from my current service!!!

I have the same problem. Can i get help unlinking my old address from my account.

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 79 of 86 (1,006 Views)

Re: Please unlink my old account from my current service!!!

Thank you for the reply and glad that I was able to get this corrected for you. If you have any other questions or concerns in the future please let us know.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 80 of 86 (1,006 Views)

Re: Please unlink my old account from my current service!!!

Hi Khodgson1933,  I apologize for your experiences with your account online.  I will send you a private message to further assist unlinking your accounts.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-03-2012
Posts: 1
Message 81 of 86 (939 Views)

Re: Please unlink my old account from my current service!!!

Can someone please unlink my account? I too have done numerous chats/calls to no avail.
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-25-2008
Posts: 1
Message 82 of 86 (911 Views)

Re: Please unlink my old account from my current service!!!

I am having the same problem.  For a split second, I see my bill info, then I get redirected to preference settings.  Need to also have old account address removed and reassiged to new accout address.  Please help.

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 83 of 86 (756 Views)

Re: Please unlink my old account from my current service!!!

Hi Colorado_Pengui, I have responded to your private message.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 84 of 86 (756 Views)

Re: Please unlink my old account from my current service!!!

Hi Chicagogetta, I apologize for your experiences.  I will send you a private message to further assist.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 85 of 86 (753 Views)

Re: Please unlink my old account from my current service!!!

Hi Colorado_Pengui, thank you for working with me via private message and glad I was able to successfully unlink your accounts.  If you have any questions or concerns in the future please let me know.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-03-2017
Posts: 1
Message 86 of 86 (698 Views)

Re: Please unlink my old account from my current service!!!

Hi. I'm having exact same problem. I cannot use any apps, because the primary account on my login, is my old house, which had no service. Can you please delete my old account? Thank you.