Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,880

members

59

online now

1,888,012

discussions

Back to Top

Please unlink my old account from my current service!!!

SOLVED
Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 1 of 91
11,763 Views

Can someone PLEASE help me unlink my old account. I have been on the phone and computer 5 times with comcast and have been assured each time the problem was fixed and will show in 24 hours. This is getting old!

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Admin1

Message 2 of 91
12,849 Views
Solution

Hi hey2 -- Got that taken care of for you. Your user ID is now linked with your current account only. Can you sign in to see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
90 REPLIES
Posted by
Admin1

Message 2 of 91
12,850 Views
Solution

Hi hey2 -- Got that taken care of for you. Your user ID is now linked with your current account only. Can you sign in to see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 91
11,705 Views

I have the same problem

 

I need to unlink the old address from my account

Posted by
Regular Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 91
11,633 Views
It has been fixed!!! Thank you so much times a million!!!
Posted by
Official Employee

Message 5 of 91
11,599 Views

Hi bandar2014, I should have corrected this by associating your User ID with your new account, can you please log in and retest?  If you are still experiencing issues please respond to my private message and I will assist further.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 91
11,582 Views

I am having the same problem.  Thanks.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 91
11,553 Views

Hi, I've got the same problem. My apps on my xfinity X1 system don't work. Also, the Xfinity To Go app won't let me sign in. When I sign into the xfinity My Account page I'm always shown my old address' account first. Please update unlink my older address' account as well. Thanks!

Posted by
Admin1

Message 8 of 91
11,495 Views

Hi Terrushka -- I got your user ID unlinked from your previous accounts and linked with your current account only. Can you sign in to see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Admin1

Message 9 of 91
11,495 Views

Hi Joeymorrow -- I got all your user ID's unlinked from your previous account and linked with your current account only. Can you sign in to see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 91
11,393 Views

Hi, I'm having the same issue with my account. I cannot access my apps with my current user name and password because they are still linked to the old account. I've called support and gotten no help also been to the service center and no luck either. Please help I'm so frustrated trying to get help.

Posted by
Admin1

Message 11 of 91
11,269 Views

Hi Isabellopez0907 -- I can help with this. I've got your user ID unlinked from your previous account and linked with your current account only. Can you sign in to see if your apps are working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 12 of 91
11,132 Views

Greetings.  I am havin the same issue.  Recently moved, transferred service, got a new account number and my online profile doesn't show the correct information and I'm having a heckuva time getting the chat person to understand what the issue is.  Please help.

Posted by
Admin1

Message 13 of 91
11,033 Views

Hi messa31 -- I can fix that for you. I've got your user ID unlinked from your previous account and linked with your current account only. Can you sign in to see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 14 of 91
11,024 Views

I have this problem and have called by phone and still have not had it corrected....can anyone help me?

Posted by
Admin1

Message 15 of 91
11,019 Views

Lroberts527 -- I can help with that. I will need your user ID to do so. I replied to the PM you sent me asking for the same thing. Can you reply back with it please? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 16 of 91
10,988 Views

I am also having the same problem. I would like to remove the deactivated account and make the current service address the primary account for my user ID. 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 17 of 91
10,969 Views

All fixed Comcastzach.....thank you so much.  Spent weeks on phone trying to get that done!  Your the best.  Now it's time to teach comcast phone reps how to do it. 😜

Posted by
Admin1

Message 18 of 91
10,925 Views

Lroberts5271 -- Thanks for the update!




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Admin1

Message 19 of 91
10,926 Views

dvozzo -- Got that taken care of for you. I've removed your user ID from your previous account and linked it with your current account only. Can you sign in to see if it's working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 20 of 91
10,418 Views

Hi I think I'm facing a similar issue. I get "You have entered your inactive account number. Please enter your active account number as it appears on your bill." when I try to enter the account information.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 21 of 91
10,351 Views

I am having the same problem as many others seem to be having. My old account is linked to my login and need my new account added. 

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 22 of 91
10,329 Views

Hi Zach, I am having the same problem after using Movers Edge this week. Can you let me know what information you need to unlink my old account and make my new account the primary one for my old username? It's causing problems for things like HBO GO and the TV app.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 23 of 91
10,247 Views

Help Zach please!! I have the same issue. I have two accounts linked to the same address, one account is inactive and the other is our current account. Can't access any of the apps, my username is linked to the old account and new one, and of course the old account always comes up first. If you can help in any way I'd greatly appreciate it!

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 24 of 91
10,226 Views

I am having the same problem.  I cannot access anything other than my account preferences, which means I cannot view my current bill.  Please unlink my old account immediately.

Posted by
Admin1

Message 25 of 91
10,209 Views

x11x111 -- I reviewed your account and looks like we have your user ID linked with your current account now. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Admin1

Message 26 of 91
10,207 Views

glbck -- Your user ID is linked to 3 accounts however one of them is a Business class account. Is it supposed to be linked to 2 Residential account and 1 Business account? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Admin1

Message 27 of 91
10,206 Views

Jakejarvis -- I received the PM you sent me. I responded back letting you know your user ID has been removed from your previous account and linked with your current account. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Admin1

Message 28 of 91
10,207 Views

GuitarSlinger70 -- I've removed your user ID from your previous account and linked it with your current account. Can you sign in to see if it's pulling the right information now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Admin1

Message 29 of 91
10,208 Views

JVon1 -- I received your PM and responded back letting you know that I've removed your user ID from your previous account and linked it with your current account.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 30 of 91
10,209 Views

Hi Zach, I think I have mine solved. I created a new user on the old account and made that user the primary on that account, that somehow separated the two accounts finally!! Then I added a user on the current account  and a new username for the current account, and was able to log into all the xfinity apps. So now I have unlinked the old account and current account and everything looks to be in good shape. Wasn't the most pretty solution but so far its working.

 

Thank you for helping all of us here on the forum. I will continue to monitor this thread.

 

Kyle (Formerly GuitarSlinger70)

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 31 of 91
10,205 Views

Oh you did hahahaha ok, I made a few changes too. 

YESSSSS its all working now!!!! Watching ESPN on my phone at my desk!!! Smiley Happy

 

Thank you so much Zach!!!! Now we are just awaiting our new X1 equipment to arrive for our upgrade order and hopefully we will be all set. 

 

 

Thanks again!!

Kyle and Alyssa  (Formerly GuitarSlinger70)

Posted by
Admin1

Message 32 of 91
10,193 Views

KDStudio1 -- You're welcome! 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor

Message 33 of 91
10,114 Views

They have this generic name of dannicasmith01 or dannicamsmith01 that should not have my account connected it there.  The account connected there should be connected to dannicamsmith, which is the login I use.  I have asked for this to change 5,000 times.  Hope you can help.

Posted by
Admin1

Message 34 of 91
10,082 Views

Danm2sq -- dannicamsmith was linked with your previous account. I've moved it over to your active account. Can you sign in to see if you're pulling up the right information now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 35 of 91
9,965 Views

Please help me I am having the same issue.  Please unlink my old account from user ID!

Posted by
Admin1

Message 36 of 91
9,949 Views

kbryant84 -- Got that taken care of for you. User ID has been removed from your previous account and linked with your current account. Can you sign in to see if it's pulling the right information now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 37 of 91
9,875 Views

I have the same issue, can you unlink my old accounts (I have two of them) 

 

I posted under another topic, but haven't gotten a response.

 

My previous post:

 

http://forums.xfinity.com/t5/Customer-Service/Issue-with-Transfer-Account/td-p/2802167

 

Posted by
Admin1

Message 38 of 91
9,819 Views

atomatl -- Got that taken care of for you. Your user ID has been removed from your previous accounts and linked with your current account only. Can you sign in to see if it's pulling the right information now?




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 39 of 91
9,810 Views
Posted by
Admin1

Message 40 of 91
9,800 Views

atomatl -- You're welcome! 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 41 of 91
9,786 Views

I'm having the same issue.  Can you unlink my old account as well?   Thanks!

Posted by
Admin1

Message 42 of 91
9,769 Views

tk24 -- Got that taken care of for you. Your user ID has been removed from your previous accounts and linked with your current account only. Can you sign in to see if it's pulling the right information now?




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 43 of 91
9,403 Views

My old account info shows on my xfinity account app cant get new one on there

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 44 of 91
9,335 Views

I am having the same issue!! Please unlink old accounts. Thanks

 

Posted by
Official Employee

Message 45 of 91
9,299 Views

Hi nita55,  I am not showing two accounts linked.  I will send you a private message to get more information.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Official Employee

Message 46 of 91
9,300 Views

Hi tpmartin1103, I have unlinked your accounts. If you are still experiencing issues please respond to my private message and I will assist further.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 47 of 91
9,234 Views

I'm having the same issue--please unlink the old account.

Posted by
Official Employee

Message 48 of 91
9,181 Views

Hi dreves, I will send you a private message to further assist in unlinking your accounts.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 49 of 91
9,156 Views

I also have the same issue, I need my old account unlinked from my current account!

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 50 of 91
9,124 Views

and there lies the problem nita 2515 is the OLD account