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Please unlink my old account from my current service!!!

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Member Since: ‎06-17-2016
Posts: 2
Message 1 of 86 (6,738 Views)

Please unlink my old account from my current service!!!

Can someone PLEASE help me unlink my old account. I have been on the phone and computer 5 times with comcast and have been assured each time the problem was fixed and will show in 24 hours. This is getting old!

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Message 2 of 86 (6,689 Views)

Re: Please unlink my old account from my current service!!!

Hi hey2 -- Got that taken care of for you. Your user ID is now linked with your current account only. Can you sign in to see if everything is working now? 




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Member Since: ‎07-26-2016
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Message 3 of 86 (6,680 Views)

Re: Please unlink my old account from my current service!!!

I have the same problem

 

I need to unlink the old address from my account

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Member Since: ‎06-17-2016
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Message 4 of 86 (6,608 Views)

Re: Please unlink my old account from my current service!!!

It has been fixed!!! Thank you so much times a million!!!
Posted by
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Message 5 of 86 (6,574 Views)

Re: Please unlink my old account from my current service!!!

Hi bandar2014, I should have corrected this by associating your User ID with your new account, can you please log in and retest?  If you are still experiencing issues please respond to my private message and I will assist further.

 

Thank you




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Member Since: ‎07-31-2016
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Message 6 of 86 (6,557 Views)

Re: Please unlink my old account from my current service!!!

I am having the same problem.  Thanks.

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Member Since: ‎08-01-2016
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Message 7 of 86 (6,528 Views)

Re: Please unlink my old account from my current service!!!

Hi, I've got the same problem. My apps on my xfinity X1 system don't work. Also, the Xfinity To Go app won't let me sign in. When I sign into the xfinity My Account page I'm always shown my old address' account first. Please update unlink my older address' account as well. Thanks!

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Message 8 of 86 (6,470 Views)

Re: Please unlink my old account from my current service!!!

Hi Terrushka -- I got your user ID unlinked from your previous accounts and linked with your current account only. Can you sign in to see if everything is working now? 




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Message 9 of 86 (6,470 Views)

Re: Please unlink my old account from my current service!!!

Hi Joeymorrow -- I got all your user ID's unlinked from your previous account and linked with your current account only. Can you sign in to see if everything is working now? 




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Member Since: ‎08-05-2016
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Message 10 of 86 (6,368 Views)

Re: Please unlink my old account from my current service!!!

Hi, I'm having the same issue with my account. I cannot access my apps with my current user name and password because they are still linked to the old account. I've called support and gotten no help also been to the service center and no luck either. Please help I'm so frustrated trying to get help.

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Message 11 of 86 (6,244 Views)

Re: Please unlink my old account from my current service!!!

Hi Isabellopez0907 -- I can help with this. I've got your user ID unlinked from your previous account and linked with your current account only. Can you sign in to see if your apps are working now? 




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Member Since: ‎08-12-2016
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Message 12 of 86 (6,107 Views)

Re: Please unlink my old account from my current service!!!

Greetings.  I am havin the same issue.  Recently moved, transferred service, got a new account number and my online profile doesn't show the correct information and I'm having a heckuva time getting the chat person to understand what the issue is.  Please help.

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Message 13 of 86 (6,008 Views)

Re: Please unlink my old account from my current service!!!

Hi messa31 -- I can fix that for you. I've got your user ID unlinked from your previous account and linked with your current account only. Can you sign in to see if everything is working now? 




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Member Since: ‎08-04-2016
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Message 14 of 86 (5,999 Views)

Re: Please unlink my old account from my current service!!!

I have this problem and have called by phone and still have not had it corrected....can anyone help me?

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Message 15 of 86 (5,994 Views)

Re: Please unlink my old account from my current service!!!

Lroberts527 -- I can help with that. I will need your user ID to do so. I replied to the PM you sent me asking for the same thing. Can you reply back with it please? 




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Member Since: ‎08-15-2016
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Message 16 of 86 (5,963 Views)

Re: Please unlink my old account from my current service!!!

I am also having the same problem. I would like to remove the deactivated account and make the current service address the primary account for my user ID. 

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Member Since: ‎08-15-2016
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Message 17 of 86 (5,944 Views)

Re: Please unlink my old account from my current service!!!

All fixed Comcastzach.....thank you so much.  Spent weeks on phone trying to get that done!  Your the best.  Now it's time to teach comcast phone reps how to do it. 😜

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Message 18 of 86 (5,900 Views)

Re: Please unlink my old account from my current service!!!

Lroberts5271 -- Thanks for the update!




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Message 19 of 86 (5,901 Views)

Re: Please unlink my old account from my current service!!!

dvozzo -- Got that taken care of for you. I've removed your user ID from your previous account and linked it with your current account only. Can you sign in to see if it's working now? 




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Member Since: ‎09-08-2016
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Message 20 of 86 (5,393 Views)

Re: Please unlink my old account from my current service!!!

Hi I think I'm facing a similar issue. I get "You have entered your inactive account number. Please enter your active account number as it appears on your bill." when I try to enter the account information.

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Member Since: ‎09-10-2016
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Message 21 of 86 (5,326 Views)

Re: Please unlink my old account from my current service!!!

I am having the same problem as many others seem to be having. My old account is linked to my login and need my new account added. 

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Message 22 of 86 (5,304 Views)

Re: Please unlink my old account from my current service!!!

Hi Zach, I am having the same problem after using Movers Edge this week. Can you let me know what information you need to unlink my old account and make my new account the primary one for my old username? It's causing problems for things like HBO GO and the TV app.

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Member Since: ‎09-12-2016
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Message 23 of 86 (5,222 Views)

Re: Please unlink my old account from my current service!!!

Help Zach please!! I have the same issue. I have two accounts linked to the same address, one account is inactive and the other is our current account. Can't access any of the apps, my username is linked to the old account and new one, and of course the old account always comes up first. If you can help in any way I'd greatly appreciate it!

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Message 24 of 86 (5,201 Views)

Re: Please unlink my old account from my current service!!!

I am having the same problem.  I cannot access anything other than my account preferences, which means I cannot view my current bill.  Please unlink my old account immediately.

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Message 25 of 86 (5,184 Views)

Re: Please unlink my old account from my current service!!!

x11x111 -- I reviewed your account and looks like we have your user ID linked with your current account now. 




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Message 26 of 86 (5,182 Views)

Re: Please unlink my old account from my current service!!!

glbck -- Your user ID is linked to 3 accounts however one of them is a Business class account. Is it supposed to be linked to 2 Residential account and 1 Business account? 




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Message 27 of 86 (5,181 Views)

Re: Please unlink my old account from my current service!!!

Jakejarvis -- I received the PM you sent me. I responded back letting you know your user ID has been removed from your previous account and linked with your current account. 




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Message 28 of 86 (5,182 Views)

Re: Please unlink my old account from my current service!!!

GuitarSlinger70 -- I've removed your user ID from your previous account and linked it with your current account. Can you sign in to see if it's pulling the right information now? 




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Message 29 of 86 (5,183 Views)

Re: Please unlink my old account from my current service!!!

JVon1 -- I received your PM and responded back letting you know that I've removed your user ID from your previous account and linked it with your current account.




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Posted by
Edited on
‎09-13-2016 01:09 PM

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Message 30 of 86 (5,184 Views)

Re: Please unlink my old account from my current service!!!

[ Edited ]

Hi Zach, I think I have mine solved. I created a new user on the old account and made that user the primary on that account, that somehow separated the two accounts finally!! Then I added a user on the current account  and a new username for the current account, and was able to log into all the xfinity apps. So now I have unlinked the old account and current account and everything looks to be in good shape. Wasn't the most pretty solution but so far its working.

 

Thank you for helping all of us here on the forum. I will continue to monitor this thread.

 

Kyle (Formerly GuitarSlinger70)

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‎09-13-2016 01:09 PM

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Message 31 of 86 (5,180 Views)

Re: Please unlink my old account from my current service!!!

[ Edited ]

Oh you did hahahaha ok, I made a few changes too. 

YESSSSS its all working now!!!! Watching ESPN on my phone at my desk!!! Smiley Happy

 

Thank you so much Zach!!!! Now we are just awaiting our new X1 equipment to arrive for our upgrade order and hopefully we will be all set. 

 

 

Thanks again!!

Kyle and Alyssa  (Formerly GuitarSlinger70)

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Message 32 of 86 (5,168 Views)

Re: Please unlink my old account from my current service!!!

KDStudio1 -- You're welcome! 




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Message 33 of 86 (5,089 Views)

Re: Please unlink my old account from my current service!!!

They have this generic name of dannicasmith01 or dannicamsmith01 that should not have my account connected it there.  The account connected there should be connected to dannicamsmith, which is the login I use.  I have asked for this to change 5,000 times.  Hope you can help.

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Message 34 of 86 (5,057 Views)

Re: Please unlink my old account from my current service!!!

Danm2sq -- dannicamsmith was linked with your previous account. I've moved it over to your active account. Can you sign in to see if you're pulling up the right information now? 




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Message 35 of 86 (4,940 Views)

Re: Please unlink my old account from my current service!!!

Please help me I am having the same issue.  Please unlink my old account from user ID!

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Message 36 of 86 (4,924 Views)

Re: Please unlink my old account from my current service!!!

kbryant84 -- Got that taken care of for you. User ID has been removed from your previous account and linked with your current account. Can you sign in to see if it's pulling the right information now? 




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Message 37 of 86 (4,850 Views)

Re: Please unlink my old account from my current service!!!

I have the same issue, can you unlink my old accounts (I have two of them) 

 

I posted under another topic, but haven't gotten a response.

 

My previous post:

 

http://forums.xfinity.com/t5/Customer-Service/Issue-with-Transfer-Account/td-p/2802167

 

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Message 38 of 86 (4,794 Views)

Re: Please unlink my old account from my current service!!!

atomatl -- Got that taken care of for you. Your user ID has been removed from your previous accounts and linked with your current account only. Can you sign in to see if it's pulling the right information now?




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Message 39 of 86 (4,785 Views)

Re: Please unlink my old account from my current service!!!

It's working now. Thanks!

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Message 40 of 86 (4,775 Views)

Re: Please unlink my old account from my current service!!!

atomatl -- You're welcome! 




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Message 41 of 86 (4,761 Views)

Re: Please unlink my old account from my current service!!!

I'm having the same issue.  Can you unlink my old account as well?   Thanks!

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Message 42 of 86 (4,744 Views)

Re: Please unlink my old account from my current service!!!

tk24 -- Got that taken care of for you. Your user ID has been removed from your previous accounts and linked with your current account only. Can you sign in to see if it's pulling the right information now?




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Message 43 of 86 (4,378 Views)

Re: Please unlink my old account from my current service!!!

My old account info shows on my xfinity account app cant get new one on there

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Message 44 of 86 (4,310 Views)

Re: Please unlink my old account from my current service!!!

I am having the same issue!! Please unlink old accounts. Thanks

 

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Message 45 of 86 (4,274 Views)

Re: Please unlink my old account from my current service!!!

Hi nita55,  I am not showing two accounts linked.  I will send you a private message to get more information.

 

Thank you




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Message 46 of 86 (4,275 Views)

Re: Please unlink my old account from my current service!!!

Hi tpmartin1103, I have unlinked your accounts. If you are still experiencing issues please respond to my private message and I will assist further.

 

Thank you




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Message 47 of 86 (4,209 Views)

Re: Please unlink my old account from my current service!!!

I'm having the same issue--please unlink the old account.

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Message 48 of 86 (4,156 Views)

Re: Please unlink my old account from my current service!!!

Hi dreves, I will send you a private message to further assist in unlinking your accounts.

 

Thank you




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Message 49 of 86 (4,131 Views)

Re: Please unlink my old account from my current service!!!

I also have the same issue, I need my old account unlinked from my current account!

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Message 50 of 86 (4,099 Views)

Re: Please unlink my old account from my current service!!!

and there lies the problem nita 2515 is the OLD account