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News videos won't play

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Message 51 of 56
480 Views

I have found, through trial and error (and much research!), that disabling your ad blocker on that page and then whitelisting it will help correct the problem. I've had this problem for such a long time and, of course, Comcast really doesn't know what they're talking about (and I mean Tier 1 support - Tier 3 is excellent). Give that a try and see if that works for you. 

 

Good luck!


kfeeny wrote:

Have not been able to play videos on Xfinity/Comcast home page.  When I click on the various videos, just get a black box, nothing loads.  Same on IE and Chrome updated browsers, also have updated Adobe Flash player.  Would appreciate suggestions.  Videos used to work just fine.  Thanks.


 

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Message 52 of 56
479 Views

I have found, through trial and error (and much research!), that disabling your ad blocker on that page and then whitelisting it will help correct the problem. I've had this problem for such a long time and, of course, Comcast really doesn't know what they're talking about (and I mean Tier 1 support - Tier 3 is excellent). Give that a try and see if that works for you. 
Good Luck!
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Message 53 of 56
434 Views

I tried your suggestion and it still doesn't work.  However, after reading some of the replies I tried Firefox and lo and behold it worked.  So it would seem on my computer, which is a current MacBook Pro, my Safari can't handle it.  What a pain.  I really get discusted with Comcast but I like their On Demand.

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Message 54 of 56
319 Views

Comcast came out and said that something was blocking Comcast's videos.  I can get You Tube videos without any problem.  I am trying to find what is blocking the videos.  When I use a different browser such as Google chrome and search for comcast, It is still the same - the videos won't play.

 

It's way over my head!

 

 

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Message 55 of 56
319 Views

Did you ever get the comcast videos to play?  Comcast came out today and said that something was blocking their videos.  I have no idea how to fix this one.

 

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Message 56 of 56
49 Views

For some unknown reason all of the news videos on Comcast are now playing OK.   I wonder if Comcast has done something on their end?