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Inactive Address Linked as Main Account?

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Member Since: ‎02-13-2016
Posts: 3
Message 2 of 5 (168 Views)

Inactive Address Linked as Main Account?

I had recently moved addressed, when doing so, I was provided a new Comcast account number which was linked to my existing account. Now, when viewing my linked accounts, I have a main account with no service (at my old address) and a secondary account at my current address with service.

 

This is causing issues for being able to utilize the online functions of the Xfinity website (view/upgrade service). I have tried contacting customer support to resolve the issue but the issue still persists.

 

How can I remove my inactive account from my old address and merge my active account to my main account?

 

Thank you!

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Member Since: ‎02-13-2016
Posts: 3
Message 1 of 5 (127 Views)

Re: unlink accounts

I have ran into the same issue as well. I moved locations and my old address is listed as the "main" account without service. My new address is a linked account with service. This is has been causing issues as I can not access serval of the services on Xfinity's website such as account info or upgrade service offerings for my address.

 

Additionally I have tried contact customer support where it has been indicated that a support ticket has been raised to resolve the issue but no resolution as come from it. Any help or assistance you could provide would be appreciated.

 

Thank you.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 3 of 5 (160 Views)

Re: Inactive Address Linked as Main Account?

Hi kuzos -- I can fix that sign in issue. I've removed your user ID from your previous account and linked it with your current only. Can you sign in to see if it signs in correctly now?




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Posted by
Visitor
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  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-13-2016
Posts: 3
Message 4 of 5 (153 Views)

Re: Inactive Address Linked as Main Account?

Hi Zach,

 

It works perfectly now! Thank you for your help!

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 5 of 5 (83 Views)

Re: Inactive Address Linked as Main Account?

You're welcome! 




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