Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,748,224

members

42

online now

1,906,676

discussions

Back to Top

I want to price additional services online but the site won't let me!!

New Poster

I want to price additional services online but the site won't let me!!

I want to price additional services online but the site won't let me!! It keeps saying that I have to call to get help to complete my order BUT I CANT even see the pricing to compare before I add or "manage plan." Why can't I manage my plan online?

New Poster

Re: I want to price additional services online but the site won't let me!!

I just found where others are having the SAME Problem PLUS The site won't let me post a reply in this thread! Too bad Comcast Xfinity can't handle the issue and wants to block people from talking about it.

http://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity/Website-won-t-let-me-shop-for-upgrades/td-p/...

 

Highlighted
Official Employee

Re: I want to price additional services online but the site won't let me!!

Hello JoD1. We apologize for the inconvenience when attempting to search packages and plans on our website. This is a known issue our developers are working to correct. 

 

In the meantime, if you would like support, I can help go over our pricing with you. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon