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I'm Not Staying Signed In

Posted by
Frequent Visitor

Message 1 of 19
1,878 Views

Every day I have to sign in.   I always check "remember me" and cookies work everywhere else. 

 

Is anyone else having this problem?   I hope it's not just me....

18 REPLIES
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Posted by
Official Employee

Message 2 of 19
1,873 Views

colleen428 wrote:

Every day I have to sign in.   I always check "remember me" and cookies work everywhere else. 

 

Is anyone else having this problem?   I hope it's not just me....


What web browser and operating system are you using? I would like to test this out.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Visitor
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Message 3 of 19
1,864 Views

No you are not alone, I have the same problem

Posted by
Frequent Visitor

Message 4 of 19
1,854 Views

I have Windows 7 and I'm using Mozilla Aurora, which I just started using about a week ago.   Hmmm, maybe that's the problem....that never occured to me until I just wrote it.

 

Thanks for your help!

Posted by
Frequent Visitor

Message 5 of 19
1,829 Views

It's still happening....

Posted by
Official Employee

Message 6 of 19
1,818 Views

colleen428 wrote:

I have Windows 7 and I'm using Mozilla Aurora, which I just started using about a week ago.   Hmmm, maybe that's the problem....that never occured to me until I just wrote it.

 

Thanks for your help!


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Aurora is a pre-beta browser and our site is not fully compatible with most beta and pre-beta browser versions because they are not stable.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Frequent Visitor

Message 7 of 19
1,803 Views

I'll switch back to Firefox tonight for a few days and see how that goes.   I'll let you know - thanks!

Posted by
Frequent Visitor

Message 8 of 19
1,777 Views

I've kept one computer on Firefox and one on Aurora......that definitely seems to be it since the FF one is never logged out.

 

Any suggestions?   It's not so much that I mind signing in, but it would be nice if it was fixed.

 

Thanks for your help!

Posted by
Visitor
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Message 9 of 19
1,774 Views

Same problem here, IE9 cannot stay signed in and keeps dropping zip code. I have comacst for home page and have to keep entering zip code and signing in. This just started about a week ago, very frustrating.

Posted by
Gold Problem Solver

Message 10 of 19
1,763 Views

colleen428 wrote: ... Any suggestions?   It's not so much that I mind signing in, but it would be nice if it was fixed. ...

Any chance you are clicking a Comcast "Log out" link before you shut down the browser? If you are not logged in when the browser quits, "Remember me" won't work.

Posted by
Visitor
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Message 11 of 19
1,754 Views

comcast Joe, Please give some help with this zip code problem. I have read all post about this issue and all I have read is suggestions everybody has already tried with no luck. this is clearly a Comcast web page problem address this on your end please. when everyone has the same problem with diff. browsers it is on your end.I have spent my time checking and reading other post I am not getting paid to do it

Posted by
Official Employee

Message 12 of 19
1,742 Views

earljr wrote:

comcast Joe, Please give some help with this zip code problem. I have read all post about this issue and all I have read is suggestions everybody has already tried with no luck. this is clearly a Comcast web page problem address this on your end please. when everyone has the same problem with diff. browsers it is on your end.I have spent my time checking and reading other post I am not getting paid to do it


Are you changing your zip code through the local news link near the center of the page or through the weather module near the top of the page?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor

Message 13 of 19
1,725 Views

LOL, no.  This is just since I switched to Aurora.

Posted by
Frequent Visitor

Message 14 of 19
1,724 Views

(that was a response to Bruce)

 

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Visitor
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Message 15 of 19
1,612 Views

when sign in I get different home pages not the one I sign in for which is comcast.net

Posted by
Gold Problem Solver

Message 16 of 19
1,600 Views

littlebaba50 wrote:

when sign in I get different home pages not the one I sign in for which is comcast.net



Which browser/version are you using? 

If Internet Explorer:

From http://xfinity.comcast.net/  look on the right side at the top of the page where you sign in.  You should see this link in red text: Make this my homepage.  Click on that link on the homepage.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 17 of 19
1,310 Views

Same here... My home page is http:www.comcast.net... which always worked fine before... now my home page opens up at http:xfinity.comcast.net... and now I have to sign in constantly, even though I have checked to keep me signed in.  Do I now have to change my homepage to the xfinity.comcast.net page that comes up, or is there something else I should do?  Irritating at best.  Thanks for any advice.

Posted by
Gold Problem Solver

Message 18 of 19
1,302 Views
Comcast is aware of the Sign In issue and is working on the fix. If you go to the Email Forum and scroll through the threads you will see many threads on this issue.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 19 of 19
1,285 Views

Okay, thanks vm for that info.    I hope they can get it corrected.  It's certainly not at the top of the list for problems in the world, but is a bit frustrating to have to keep signing in repeatedly.  Again, I appreciate the reply regarding the situation.  (and by the way, I did make xfinity my home page, to no avail... it still has the problem, as I'm sure they are aware.)  Hagd.