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I don't want Easy Solve

Posted by
New Poster
Message 51 of 63
1,998 Views

Had the same probem!

Easy Fix --> locate --> C:\Users\YOUR_NAME\AppData\Local\Temp\pcInitializer

in that folder you will find the uninstall.exe

click on it

that's it

 

Posted by
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Message 52 of 63
1,976 Views

Same problem...

Easysolve installer at bootup.

 

Comcast experts are available after a 20-60 minute wait.

 

Pete

Posted by
Service Expert

Message 53 of 63
1,970 Views

PeterNelson wrote:

Same problem...

Easysolve installer at bootup.

 

Comcast experts are available after a 20-60 minute wait.

 

Pete



They won't know anything about Easy Solve.

 

 




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Posted by
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Message 54 of 63
1,947 Views

easysolve installer screen appears at each boot.  nothing appears on the screen.  installed program and the uninstalled.  still appears.  please help!

Posted by
Service Expert

Message 55 of 63
1,943 Views

I am unable to replicate the Easy Solve installer issue.

 

IF EASY SOLVED IS UNINSTALLED:

 

The only thing I can suggest is download Everything Search from here http://www.bleepingcomputer.com/download/everything/  and install it.

 

After the install open it up. Let it populate, then type in Motive. When the results are listed RIGHT click on each Motive folder entry in Everything and choose Delete from the context menu. This will send the folders to the recycle bin. There should be 4 different Motive folders.

 

Unfortunately Comcast does not have someone from the Easy Solve team assigned to the forum. I have asked several times for of them to show up every once in a while to help those with Easy Solve issues. The program was foisted on the masses with no support for it.

 


pmarket wrote:

Had the same probem!

Easy Fix --> locate --> C:\Users\YOUR_NAME\AppData\Local\Temp\pcInitializer

in that folder you will find the uninstall.exe

click on it

that's it

 


 pmarket failed to mention one thing. In order to view the AppData folder you will have to allow hidden files and folders AND protected operating system folders to show.

 

Also, pcInitializer    may not even be listed. It wasn't when I looked for it.  I also used Everything to search for it and it is nowhere on my computer.

 

 




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Posted by
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Message 56 of 63
1,920 Views

downloaded everything search.  removed motives.   now everything search shows up first and then easysolve installer comes and then an error messege.

 

line:  22

char:  2

error:  object doesn't support property or method 'log remote'

code:  0

url:  file:///C:/Users/nancyAppData/Local/Temp/Comcast_Installer/PreQual.html

Posted by
Frequent Visitor

Message 57 of 63
1,660 Views

I just went to Control Panel Seleted Add/Remove Programs, found Easy Solve, highlighted it and selected REMOVE, the uninstall routine then ran. I expect that upon reboot and running Regzooka to clear registry files all traces should be gone. 

Posted by
New Poster
Message 58 of 63
1,654 Views

Worked for me 

Posted by
Regular Visitor
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Message 59 of 63
1,587 Views

Please uninstall (take off) EASY SOLVE INSTALLER on my computer when I log on.  It is a nusiance to have to delete the empty shell - -- it goes no where when I click on it.

 

I NO LONGER WANT IT ON MY COMOUTER!

 

Thanks -

Posted by
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Message 60 of 63
1,464 Views

Easy Solve is nothing more than spam.  I want it off my computer yesterday!

Posted by
Gold Problem Solver

Message 61 of 63
1,467 Views

If you don't want Easy Solve, uninstall it.  No one has access to your PC.



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Posted by
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Message 62 of 63
948 Views

ow do I remove Easy Solve feature fom my computer?

Posted by
Service Expert

Message 63 of 63
941 Views

Control Panel/Add Remove Programs. It will be called Programs and Features in some versions of Windows.

 

 




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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon