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On the home page where you list select videos, when I go to view a video, the boxes appear on the left but they keep scrolling down so I am unable to select the one I want to watch. Even when I click on it, it does not stop scrolling. How can this be fixed?

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Posted by
Official Employee

Message 2 of 4
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Mark781 wrote:

On the home page where you list select videos, when I go to view a video, the boxes appear on the left but they keep scrolling down so I am unable to select the one I want to watch. Even when I click on it, it does not stop scrolling. How can this be fixed?


Which specific video are you trying to watch from the homepage?

 

What operating system and web browser are you using? I ask because I cannot duplicate on my Mac using Google Chrome.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
New Poster
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 3 of 4
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I am using windows 7 and google chrome. This happens with any video I chose to watch from the boxes. Thanks

Posted by
Official Employee

Message 4 of 4
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Mark781 wrote:

I am using windows 7 and google chrome. This happens with any video I chose to watch from the boxes. Thanks


Try deleting your cookies and cache and then try again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon