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HBOGO authentication problems

New Poster

HBOGO authentication problems

I've spent over 4hrs with tech support on this to no avail.

 

I can't login to HBOGO to activate an appleTV, nor can I simply login to use the ipad app or just a web browser on my computer. I can watch HBO on the Xfinity website on my computer.

 

The issue is that when I attempt to login to HBOGO.com, the Xfinity login hijacks the website so that I am redirected to Xfinity rather than HBOGO.

 

I am beyond frustrated with tech support. Any ideas?

 

Robert

New Poster

Re: HBOGO authentication problems

I'm having the same issue.  I jumped on twitter and tweeted at Comcast Matt.  I just did that now, so I'm not sure when I'll get a response, but I have a sinking feeling that they pulled the plug on HBOGo in favor of the Xfinity app which I wouldn't mind if I could use it with my Apple TV or Chromecast (and get current shows like Vice), but their app doesn't stream to either.  Thinking of cancelling my coverage if this is the case.

New Poster

Re: HBOGO authentication problems

Yup, I am having the same issue. This is very irritating.

New Poster

Re: HBOGO authentication problems

I was given a authentication number but wnen singnig in i'm never asked for my authentication,so  I don't no what to do 

New Poster

Re: HBOGO authentication problems

I'm having the same issue.
Been working with Tech Support (including App Support Team) for a few days. No resolution as of today.

No matter the platform, none of our accounts can authenticate with the HBO Go application, but I can use Xfinity TV Go to watch HBO shows and I can use the SHO Anytime app succesfully.
I reached out to HBO and they said the problem was with the Comcast Xfinity Log In page.

It is very possible that there is an issue with the account permissions settings in the Comcast database. Comcast recently changed account numbers and even billing dates so I suspect some kind of database error.

New Poster

Re: HBOGO authentication problems

All is well that ends well. I was able to log in to HBOGO today (11/19/14). Don't know how Comcast fixed the issue, but I suspect the recent billing changes in the Philadelphia area may have affected the user settings, permissions or other database entries. I will test HBOGO on AppleTV and on the desktop later today and will call back to report my findings to the great Comcast App Team Representative in Colorado that was the most helpful.

Service Expert
Moved:

Re: HBOGO authentication problems

Duplicate Post Removed. Original Post in new Thread is still visible.

New Poster

Re: HBOGO authentication problems

This is still going on. 

 

I have spent at least four hours with tech support, being shuttled from one group to another, with no response. It is incomprehensible.

New Poster

Re: HBOGO authentication problems

3 years later this is still an issue! I have tried changing my comcast password and username which worked once and now we're back to being redirected to the xfinity page instead of HBOGo! I'm considering cancelling hbo with comcast and getting HBO now.

Administrator
Administrator

Re: HBOGO authentication problems

Locking two year old inactive thread. 

@caitbella if you are still experiencing issues with this please make a new post providing more details of the issue. 





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