Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,467,547

members

68

online now

1,692,385

discussions

Flash Player

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎11-16-2012
Posts: 1
Message 1 of 7 (2,258 Views)

Flash Player

I've downloaded the new flash player about 5 times now and every time I try to watch anything on my online xfinity queue it still says I need the newest flash player. I don't get it! It's so frustrating!

6 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,403
Message 2 of 7 (2,255 Views)

Re: Flash Player

Just to be sure, download the two .EXE files from here:

http://www.adobe.com/products/flashplayer/distribution3.html

One is for Internet Explorer, the other for Firefox, Chrome, and others.

 

Once the latest is installed, there should be a Flash Player entry in the Control Panel. You can use that to verify that you have the latest version on the Advanced tab. The latest version is 11.5.502.110 for both.

 

Make certain to close ALL browsers before installing. If you still have issues, you can uninstall them, reboot, then install the new one.

Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,908
Message 3 of 7 (2,347 Views)

Re: Flash Player


AlexisLoya1 wrote:

I've downloaded the new flash player about 5 times now and every time I try to watch anything on my online xfinity queue it still says I need the newest flash player. I don't get it! It's so frustrating!


When Flash released version 11, they decided to no longer to support Mac OS X 10.5.

 

We have updated our videos to use version 11.1 and higher to improve video playback.

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-29-2008
Posts: 1
Message 4 of 7 (1,161 Views)

Re: Flash Player

I am still having problems viewing any videos after downloading Flash 11.9 on a PC using IE 10. I get the error message below:

 

  Adobe Flash Player Update

You seem to be missing the correct version of Flash!

We'll help you get started. Get the latest Flash Player.

GET FLASH

 

I can view videos with Google Chrome though. Please advise.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-11-2014
Posts: 1
Message 5 of 7 (745 Views)

Re: Flash Player

I am having the same problem, won't open any videos, I have Flash player 14 Active X, It seemed to start tonight, did not any problems before I have Vista and IE9 Looking for help

Posted by
Visitor
Member Since: ‎01-13-2012
Posts: 1
Message 6 of 7 (624 Views)

Re: Flash Player download not working

hello out there is anyone else angry about not being able to download Adobe Flash player in order to view video content that was previously accessable? 

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎07-29-2011
Posts: 7
Message 7 of 7 (564 Views)

Re: Flash Player download not working

I thought it was just me, having problems with it......


trujimm wrote:

hello out there is anyone else angry about not being able to download Adobe Flash player in order to view video content that was previously accessable?