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Error on MyAccount Page

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎01-06-2017
Posts: 1
Message 1 of 5 (1,437 Views)

Error on MyAccount Page

After login, I try to navigate to the MyAccount page and get the following error: 

 

"Sorry,  A communication error has occurred.  We have been notified and are looking into the issue.  Please try reloading the page or coming back later."

 

I have cleared cache and cookies multiple times and I have tried on IE 10 and the latest Chrome borwsers.  Any idea how I can fix this?  It was working earlier today.

4 REPLIES
Posted by
Official Employee Digital Care

Member Since: ‎08-24-2015
Posts: 1,241
Message 2 of 5 (1,427 Views)

Re: Error on MyAccount Page

Hello jeffreygrimshaw,

 

Thank you for posting! It is a known issue and I can assure you we are working diligently to get it resolved. Thank you for your patience in this matter. 




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Posted by
Visitor
Member Since: ‎02-03-2017
Posts: 1
Message 3 of 5 (1,154 Views)

Re: Error on MyAccount Page

Did your account ever get fixed?  I started my service with Comcast in November and I have never been able to access my account online because of the same error.  It's so frustrating.

Posted by
Visitor
Member Since: ‎02-24-2017
Posts: 1
Message 4 of 5 (764 Views)

Re: Error on MyAccount Page

I'm having the same issue.  I've read through the web and each time it seems to take a private session to fix.  Poor programing from my view.  It seems a bit suspicious to me that you are pushed to pay through a credit card as opposed to just making the software work right the first time. Very disappointed.

Posted by
Visitor
Member Since: ‎03-01-2017
Posts: 1
Message 5 of 5 (638 Views)

Re: Error on MyAccount Page

I have same issue     Once in awhile I can get on but then this.    Very frustrating!    Should be fixed I think this is a tech company no