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Didn't Mean to change username, Need Help

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Message 1 of 4
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I accidently changed my wife's username. By the way, the portion of the site where I did this says nothing about the adverse affect of changing a user name.  Initially, when I call support, I was give the 90-day lock pat answer, so asked to speak to a manager, who said to wait 24 hrs and he'd call me back. He never did, This in itself should be a concern for comcast. From reading through the forums, the wait 24 hrs and then they don't call back, seems to happen alot.

 

Anyway,iIf you can hold a username for 90-days then release it, then someone can override the 90-day lock and release it sooner. We do it at work all the time! It's hard to believe that with Comcast being one of the biggest email providers, at least on the east coast, that you can't reissue a username. You can see in the forums that it has been done in the past.  

1 ACCEPTED SOLUTION

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Posted by
Service Expert

Message 2 of 4
950 Views
Solution

campanaro wrote:

I accidently changed my wife's username. By the way, the portion of the site where I did this says nothing about the adverse affect of changing a user name.  Initially, when I call support, I was give the 90-day lock pat answer, so asked to speak to a manager, who said to wait 24 hrs and he'd call me back. He never did, This in itself should be a concern for comcast. From reading through the forums, the wait 24 hrs and then they don't call back, seems to happen alot.

 

Anyway,iIf you can hold a username for 90-days then release it, then someone can override the 90-day lock and release it sooner. We do it at work all the time! It's hard to believe that with Comcast being one of the biggest email providers, at least on the east coast, that you can't reissue a username. You can see in the forums that it has been done in the past.  


Found an excellent answer to this problem from another Expert ( Latoque ) while searching the forums.   See text copied from his post below:

 

When you delete a user ID, it is suspended for 90 days, after which it is released back into the pool of available IDs for any other Comcast HSI customer that want's to claim it.  If anyone sends an email to it they will get a bounce message of some kind indicating that it is not a valid address, or "not our customer".  The only way to try to get it back is to call Comcast security and see if they can recover it for you and reinstate it-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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3 REPLIES
Posted by
Service Expert

Message 2 of 4
951 Views
Solution

campanaro wrote:

I accidently changed my wife's username. By the way, the portion of the site where I did this says nothing about the adverse affect of changing a user name.  Initially, when I call support, I was give the 90-day lock pat answer, so asked to speak to a manager, who said to wait 24 hrs and he'd call me back. He never did, This in itself should be a concern for comcast. From reading through the forums, the wait 24 hrs and then they don't call back, seems to happen alot.

 

Anyway,iIf you can hold a username for 90-days then release it, then someone can override the 90-day lock and release it sooner. We do it at work all the time! It's hard to believe that with Comcast being one of the biggest email providers, at least on the east coast, that you can't reissue a username. You can see in the forums that it has been done in the past.  


Found an excellent answer to this problem from another Expert ( Latoque ) while searching the forums.   See text copied from his post below:

 

When you delete a user ID, it is suspended for 90 days, after which it is released back into the pool of available IDs for any other Comcast HSI customer that want's to claim it.  If anyone sends an email to it they will get a bounce message of some kind indicating that it is not a valid address, or "not our customer".  The only way to try to get it back is to call Comcast security and see if they can recover it for you and reinstate it-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Posted by
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Message 3 of 4
909 Views

Thx a lot Geek46. This actually worked. When you call in, make sure you ask for a Tier 2 tech and that you need to have username released from the reerve pool. The Tier 1 analyst may insist it can't be don't but one I was put through to a Tier 2 analyst, it took about 10 minutes.

Posted by
Service Expert

Message 4 of 4
892 Views

campanaro wrote:

Thx a lot Geek46. This actually worked. When you call in, make sure you ask for a Tier 2 tech and that you need to have username released from the reerve pool. The Tier 1 analyst may insist it can't be don't but one I was put through to a Tier 2 analyst, it took about 10 minutes.


Glad I was able to help !!  

 

Solved Topic Now Closed.




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We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Mark it as a solution!solution Icon